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Microsoft Office 2007 review: Microsoft Office 2007

Many of the changes to Office 2007 feel skin deep. By that, we mean that there's a strong emphasis on making documents, spreadsheets, and presentations easier on the eyes. You can adjust the brightness of images, for instance, and add 3D effects such as drop shadows and glows to pictures and charts. And many of the features that might appear new are simply easier to stumble upon in the new interface. The useful Document Inspector provides old and new ways to clean up hidden metadata in files. But don't expect too many new features.

Word 2007 offers some basic tools that you'd otherwise look to in desktop publishing programs such as Microsoft Publisher or Adobe InDesign. A host of new templates as well as preformatted styles and SmartArt diagrams let you dress up reports, flyers, and so on with images and charts. However, you can't precisely control the placement of design elements on the page as you can with professional publishing software. And for wordsmiths who just work with plain old text, there's little need to upgrade. There's a new method of comparing document drafts side by side, but you still can't post a password-protected file to the Web without having Groove or server tools. At the same time, academic researchers should appreciate the Review tab's handy pull-down menus of footnotes, citations, and tables of content. And Word's new blogging abilities might be handy, but even its cleaned-up HTML is far more cluttered than we'd like.

We find that the Ribbon layout in Excel improves its usefulness for working with complex spreadsheets. For instance, scientists and other researchers can access all the formulas in handy pull-down menus. You can make deeper data sorts and work with as many as a million rows. It's easier to find the Conditional Formatting for drawing heat maps or adding icons in order to display data patterns. Plus, along with the other glossier graphics throughout Office, Excel charts get a facelift.

You'll probably want to upgrade to PowerPoint 2007 if you frequently depend upon professional-looking slide shows to help close a deal. The new template themes are more attractive and less flat-looking than those of the past, although there's little new in the way of managing multimedia content.

Among the four applications in Office Standard, Outlook 2007 provides the most practical improvements. To start, it lets you drag tasks and e-mail messages to the calendar, a long-awaited feature that makes scheduling more simple. The new To-Do Bar's task and calendar overview and the ability to flag an e-mail for follow up at a specific time are terrific for time management. Outlook's built-in RSS reader is useful if you manage lots of news feeds, but we were disappointed that it matches up only with RSS feeds in Internet Explorer 7 and not other browsers. We also wish there were a simpler way of organizing e-mail messages than in nested folders and Search Folders. Tagging messages by subject might be nice, as Gmail allows. The new Instant Search--which lets you troll through e-mail messages, calendar entries, to-do items, and contacts--improves upon Outlook 2003's clutzy lookups. Plus, Outlook's new protection against junk mail and phishing scams disables suspicious links. But Outlook 2007 uses Word 2007's HTML standards rather than those of Internet Explorer 7, which could make some of your newsletters look lopsided when compared with their appearance in Outlook 2003.

When sending e-mail attachments from Word, Excel, and PowerPoint, the Outlook composition window opens with all of its formatting options. Integration has improved throughout the applications, but it's not fully there yet. For instance, we like that you can tinker with a chart's appearance within Word and PowerPoint while managing the connected data in Excel at the same time. You can click through a preview of a PowerPoint slide show attached to an Outlook e-mail message. But why can't you get a quick, split-pane view of two applications at once at any other time?

We're disappointed at the current lack of integration with Web-based services. If you don't want to buy Groove to collaborate with other Groove users, and you're not using Office on a shared office server, then you'll have to turn to a third-party service, such as Zoho Writer, Google Docs & Spreadsheets, and ThinkFree to upload and collaborate on documents without having to e-mail them around. We had hoped to see such capabilities added, perhaps in the form of tie-ins to Microsoft's Windows Live or Office Live.

Every application saves work in the new, Office Open XML formats (see our guide and video). Look for an X in the new document extension: DOCX replaces DOC, XLSX replaces XLS, and so forth. The 2007 documents, presentations, and spreadsheets squeeze more data into fewer kilobytes than their predecessors did. If a file becomes corrupted, you should be able to recover its contents better than in the past because the files store text, images, macros, and other elements separately.

Note that when you open older Office files with the 2007 applications, you'll work in the Compatibility Mode with fewer features until you convert files to the new format. And as with the release of Office 1997, you can't open a file with the new extension right away when using earlier versions of the programs. What if you have the new software but need to share work with people who have not upgraded? The 2007 applications let you save backward-compatible files, but not by default. Those who are running Word 2003 or 2000 and need to open a Word 2007 DOCX file have to download a one-time Compatibility Pack.

Service and support
Boxed editions of Microsoft Office 2007 include a decent, 174-page Getting Started guide. During the first 90 days, you can contact tech support by toll-free phone number for free between 5:00 a.m. and 9:00 p.m. Pacific on weekdays, and 6:00 a.m. until 3:00 p.m. on weekends. Help at any time with any security-related or virus problems also costs nothing. Beyond that, paid telephone and e-mail support costs a painfully high $49 per incident. It could take up to a business day to receive an e-mail response. You'll pay an outrageous $245 per incident ($490 after hours) for telephone help with "advanced" issues, most of which apply to businesses. Luckily, Microsoft's online help is excellent, although we're displeased that Microsoft and other software makers are increasingly promoting do-it-yourself assistance. That said, we especially like the Command Reference Guides for Word, Excel, and PowerPoint, which walk you through where commands have moved since Office 2003. You can also pose questions to the large community of Microsoft Office users via free support forums and chats. And the included Microsoft Office Diagnostics installation is designed to detect and repair problems if something goes haywire.

Should you upgrade to Microsoft Office 2007? It depends on how you work. If you're style-conscious and want to play with new document templates, then Office 2007 should please you. Outlook outshines its predecessors if you need to lean on it daily to manage meetings and tasks. At the same time, if you already use few of the features of Office 2003 or earlier and are getting along well, then there's little need to spend hundreds of dollars on the new software.

The radical new interface of Office 2007 applications is here to stay, and it's likely to spawn some copycats. For a software package with so many layers of features, it makes sense to cluster functions within icons and tabs rather than a hodgepodge of menu boxes. At the same time, we think that some users will find the dynamic tabs and galleries more distracting than useful. We anticipate that some makers of rival Office software will capitalize on Office 2007's steep learning curve and try to attract users with the relative simplicity of applications with pull-down menu interfaces that look and feel more like Office 2003 and earlier.

Because Microsoft has opened some of the Office 2007 source code to developers, prepare to see all sorts of add-ins, such as additional interface tabs, from third party developers. At this point, however, Microsoft hasn't created a gallery on its Web site to help you find such extras. Office 2007 doesn't approach the simplicity of upstart, Web-based alternatives, but it better serves up myriad features, and it's much less bloated than in the past.

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