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Verizon Customers Could Get Up to $100 in Settlement Money. How to Claim the Payout

Verizon will pay $100 million into a fund to settle claims over a misleading administrative charge if the agreement is approved.

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You could be eligible for up to $100 in a Verizon settlement.

James Martin/CNET

If you're a former or current Verizon customer who bought a traditional, postpaid wireless plan in the past seven years, you could be owed money in 2024 as part of a proposed $100 million settlement of a class action lawsuit. Verizon is making the payments to address claims that its service plans were misleading because the advertised prices didn't include an administrative charge.

In the suit, the plaintiffs alleged (PDF) that Verizon Wireless implemented, charged and increased an administrative fee for postpaid wireless or data services in a deceptive and unfair manner.

In a statement to CNET, a Verizon spokesperson said the company "clearly identifies and describes its wireless consumer Admin Charge multiple times during the sales transaction, as well as in its marketing, contracts and billing. This charge helps our company recover certain regulatory compliance and network-related costs."

Here's what to know about the proposed settlement, including who is eligible for a payment of up to $100 and how to submit a claim. Here's how to check if your state has money or property you can claim

Who's eligible for money from the Verizon class action settlement?

You may be eligible if you are a current or former US customer who purchased postpaid wireless or data services from Verizon and paid an administrative charge or an administrative and telco recovery charge between Jan. 1, 2016, and Nov. 8, 2023.

A postpaid wireless plan means customers pay for the service after they use it, at the end of their billing cycle. The settlement doesn't include customers who purchased prepaid plans from Verizon.

In an October fact sheet, Verizon reported that it served about 93 million retail postpaid customers as of Sept. 30, 2023.

If you received a notice about the settlement by email or mail, you are eligible to file a claim, according to the official Verizon administrative charge settlement website

What settlement amount could I receive?

If the settlement is approved and finalized, Verizon will pay $100 million into a settlement fund. Customers filing valid claims by the deadline could receive up to $100 each as part of the settlement, depending on how long they were a Verizon subscriber and how many valid claims are filed.

How do I claim money as part of the Verizon settlement?

The settlement's administrative site has a claim form that eligible class members can fill out and submit online. 

You can also download (PDF), fill out and mail a paper form to this address:

Verizon Administrative Charge Settlement 
c/o Settlement Administrator 
1650 Arch St., Suite 2210 
Philadelphia, PA 19103

The deadline to submit a claim is 11:59:59 p.m. PT, April 15, 2024.

When will I get my settlement money? 

The settlement FAQ says payments will be issued by check or electronic payment after the settlement is approved and finalized. A hearing is scheduled for March 22, 2024.

For more money matters, learn whether Social Security recipients need to file a tax return and read up on tax breaks homeowners can take for a maximum tax refund.