IRS Phone Lines Are Busy This Weekend. Do This Before Calling
Filing your tax return can be complicated, but if you call the IRS, you can expect long wait times.
Katie TeagueWriter II
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ExpertisePersonal Finance: Social Security and taxes
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Getting your taxes filed early and out of the way is a great idea -- especially with a looming government shutdown. But if you have questions about your tax return, we recommend waiting until Presidents Day weekend is over. The IRS says this period is peak time for IRS phone lines. That means you can expect longer wait times before reaching a representative.
Raphael Tulino, an IRS representative, underlined the importance of finding answers through online resources: "It's IRS.gov, IRS.gov and IRS.gov first before you call."
The IRS has roughly 600 local offices around the country as well as staffing a toll-free hotline. You may be able to answer some of your tax questions with online resources, too: The IRS has a tool called the Interactive Tax Assistant that walks you through various inquiries to help you determine whether your income is taxable, whom you can claim as a dependent and what your filing status is.