Live: Samsung Unpacked Live Updates Apple HomePod 2 Review Apple Earnings Preview Resurrecting the Dodo COVID Health Emergency to Expire DOJ Eyes Tesla Self-Driving Tech DC's 'Gods and Monsters' Slate Salami, Sausage Recalled
Want CNET to notify you of price drops and the latest stories?
No, thank you
Accept

How to Claim Your Part of AT&T's $60 Million Settlement

An FTC lawsuit contends that AT&T intentionally slowed customers' data speeds.

AT&T logo atop a building in San Francisco
AT&T is issuing payments as part of a settlement with the Federal Trade Commission.
Robert Alexander/Getty Images

AT&T is trying to distribute millions of dollars left from a 2019 settlement with the US Federal Trade Commission, according to the government regulator. The wireless carrier agreed to pay $60 million to resolve claims it failed to notify customers their data speeds were being intentionally reduced. 

According to a 2014 FTC lawsuit, at least 3.5 million users with unlimited plans had their data speeds slowed by AT&T, a practice known as "throttling." 

Some network speeds declined 80% to 90%, the FTC said, with users reporting that video streaming, web browsing and even GPS navigation "became difficult or nearly impossible to use."

"AT&T didn't adequately disclose to customers that it would slow down their internet," the FTC said in a statement.

In a statement to CNET, an AT&T spokesperson said the company disputes the agency's allegations but "elected to settle in 2019 rather than continue with drawn-out litigation."

Current customers were given a credit on their accounts and former customers who submitted a claim were mailed refund checks.

AT&T is now trying to disburse approximately $7 million to former customers it doesn't have contact information for.

Who is eligible for money from AT&T?

According to the FTC, payments are available to consumers who meet all these requirements:

  • You are a former AT&T customer with an unlimited data plan at some point between Oct. 1, 2011, and June 30, 2015.
  • You experienced data throttling.
  • You didn't receive a credit or check from AT&T relating to the settlement.

Current AT&T customers should have received a credit on their account and aren't eligible for this offer. Former customers who already received a check from AT&T are likewise ineligible.

How much can I get from the settlement?

An FTC spokesperson said the amount individual customers receive will depend on how many people file a valid claim.  

In the initial round of compensation, current and former AT&T customers received between $10 and $23, depending on what state they lived in.

How do I claim money from AT&T?

The FTC has launched an online claim form for eligible former customers.

You can also request a claim form or ask questions by calling 877-654-1982 or emailing info@ATTDataThrottling.com.

The deadline to submit a claim is May 18, 2023.

For more settlements, find out if you're eligible for T-Mobile's $350 million data breach payout and learn why Apple is paying some MacBook users up to $395.