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Cash App Issuing Refunds to Customers Double-Charged Due to Glitch

Updated balances should hit your account by the end of the day.

Jessica Rendall Wellness Writer
Jessica is a writer on the Wellness team with a focus on health news. Before CNET, she worked in local journalism covering public health issues, business and music.
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  • Added coconut oil to cheap coffee before keto made it cool.
Jessica Rendall
A person's hands holding a phone that displays the "cash app" symbol
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Cash App has fixed an issue that caused some customers to be charged twice for transactions using Cash Card, the payments app said Tuesday.

People who were double-charged are being notified and refunded, the company said on Twitter. Balances will be updated by the end of the day. Tuesday's glitch was with the Cash Card, a Visa debit card that can be used to purchase things with your Cash App balance. 

Cash App is a payment app that makes cashless transactions possible and provides an easier way to pay your friends back or make quick purchases. While apps like Venmo, Cash App and Pay Pal are a popular way to buy things without having to lug your wallet around, the Consumer Financial Protection Bureau has warned against storing money on these apps instead of in a traditional bank or credit union account. 

If you have questions about the glitch that Cash App announced Tuesday, you can reach out to the company's support line at 800-969-1940, from 6 a.m. to 4 p.m. PT weekdays. 

Read more: Avoid Buy Now, Pay Later (if You Can). Here's Why