The iPhone tops J.D. Power satisfaction rankings -- again
It's the ninth consecutive time that Apple's iPhone has led all other smartphones in customer satisfaction. Samsung wasn't No. 2, but it was close.
Apple's iPhone satisfaction streak is alive and well.
J.D. Power and Associates today released its rankings of the most popular smartphone vendors. And for the ninth-consecutive time, Apple took the top spot with a score of 855 out of 1,000. Back in September, when J.D. Power last conducted a study on smartphone customer satisfaction, Apple scored 849.
The second-place smartphone vendor in the latest J.D. Power survey was Nokia, scoring a 795. Samsung came in a close third at 793, followed by Motorola and HTC with 792 and 790, respectively. The average vendor score was a 796 -- a far cry from BlackBerry's lowly 732.
J.D. Power's findings are based on customer experiences with specific products. In this case, customers said that smartphone performance was their most important metric, followed by a device's design and features. Ease of operation was also important in their evaluations.
In addition to smartphone rankings, J.D. Power gleaned some interest information from smartphone customers, discovering that 17 percent of them have experienced a software or hardware malfunction. Those folks also spend an average of 115 minutes per week using social-networking apps on their devices.
One other tidbit from the J.D. Power survey: among traditional mobile phones, LG was the leading vendor with a score of 719. Nokia came in second place with a score of 714.