When SAP last week said it would report better-than-expected fourth-quarter results, its share price immediately rose 10 percent, and several investment banks upgraded their ratings for the company. Other sellers of corporate applications--including Oracle, Siebel Systems and i2 Technologies--gained 4 percent to 6 percent on the same day largely because of SAP's news.
Yet some analysts believe SAP inhabits its own world with ready-made customers. Because SAP has a strong base of existing customers who will buy new modules that plug into products already installed, the company can grow even if the overall market doesn't.
"SAP isn't a real bellwether for enterprise software," Josephthal analyst Bert Hochfeld said. "I think they're doing a better job of managing the opportunities in their own installed base...but I don't think SAP's knocking down a lot of new accounts."
A spokesman for SAP declined to comment on details about the company's fourth quarter. Most technology companies enter self-imposed "quiet periods" in the weeks leading up to their release of final results for the latest fiscal quarter ended.
Industry observers believe the worst has passed for companies that sell software for automating corporate office functions. After a horrendous 2001 that saw declines for most companies, many observers point to anecdotal evidence that enterprises are buying again.
Manugistics Group, which sells supply chain management software, last month said sales were growing again. The day before SAP's pre-announcement, an executive from i2 told Reuters that spending was on the rebound. And an Oracle executive recently told an investment conference that business was improving.
In that context, many took SAP's pre-announcement as the best evidence yet for a trend.
"Either software spending as a whole is improving or SAP is taking market share. We tend to agree with the former," Goldman Sachs analyst Thomas Berquist wrote. "While it seems that smaller application vendors have seen an uptick in business as well, we believe that the larger vendors have fared better due to their large installed base of customers and global reach."
Selling to the converted
SAP benefits from a truism of software marketing: Having buyers already familiar with the brand makes it easier to sell additional software. The Walldorf, Germany-based company sells sales and customer support software to companies already using SAP applications for human resources, accounting and other enterprise resource planning (ERP) functions; the typical pitch is that it's easier, faster and cheaper to buy everything from a single company rather integrating products from different providers.
"Those who have SAP already are hard-pressed to justify going to another vendor," said Bruce Bond, vice president in charge of Gartner Group's business process and applications unit.
Gartner analyst Bruce Bond says Internet hype has fallen out of favor, and SAP is back in. But being the biggest competitor doesn't mean the company is delivering the best value to businesses on all fronts.
That's not necessarily a problem right now for SAP, since it has such a large slice of the traditional ERP market. Market surveys for the past few years have consistently placed SAP's percentage of the ERP market in the mid-40s, by far the largest of any company.
"If SAP lost every head-to-head deal (outside of new sales to existing customers), they're still in a better position to close more business than a Siebel would," Bond said.
Yet because SAP's sales in newer areas largely come from mining its ERP customers, it's not a true indicator of the market, Hochfeld and Bond said. A better measure of the enterprise software industry's strength, according to Hochfeld, comes from more specialized companies such as Siebel, whose sole focus is customer relationship management (CRM), or Rational Software, whose products are used by large corporations' in-house software developers to design and test code.
And SAP's fourth-quarter pre-announcement, while stronger than expected, included software license sales above $891 million, or slightly more than 1 billion euros--about the same as the comparable period a year earlier. The fact that shareholders are happy even though SAP's license sales didn't grow at all says more about Wall Street's lowered expectations and less regarding market strength. Enterprise software companies have been forecasting so much gloom that just holding the line on sales looks good, even if it really isn't, Hochfeld said.
"If you said that your kid is going to read when he's 10, and he starts reading when he's six, I wouldn't say he's a genius," Hochfeld said. "That's what we have here."
SAP itself tried to keep expectations in check. The overall market remains "challenging," the company said in last week's press release.
Many SAP observers believe the company will do well in the long run. "They showed some really good technology last fall," said Byron Miller, analyst with Giga Information Systems. "All of the vendors go through cycles and when they have a technology refresh, they're pumped up a bit."
But instead of comments from a few executives, a far better indicator of the industry's progress will come when final reports are issued for the December quarter, Miller said.
"It's too early to tell," he said. "Until we see their real numbers, we don't know."