Remedy, Oracle integrate software
Oracle says it will integrate Remedy's Help Desk applications suite with its Oracle8 database server and Oracle Applications.
The first product slated for integration will be Remedy Link for Oracle Applications. Shipping in June, the package will cost $25,000 per Oracle server. The new Remedy product creates a bi-directional data link between any Remedy Action Request System application and any Oracle Applications module. The first release will also include an optimized interface joining the Remedy Help Desk with the Oracle Assets application module.
The two companies are jointly touting the new integrated package as a way to reduce the cost of maintaining redundant internal databases and obtain faster, more accurate information to resolve calls for help from customers.
As an example, the companies said an IT department using the new package will be able to share and update information from the Remedy Help Desk with the finance department's Oracle Asset Management application. The same applies to external customer support information stored in the Oracle Service application and to personnel information kept by the Oracle Human Resources application.
A one-touch interface for the Oracle Service application module will be released later this year, the companies said.