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Lyft limits employees' access to customer data

It's tweaking access after investigating a 2018 claim that workers were looking up the trip data of ex-partners and celebrities.

Lyft
Lyft is taking steps to secure rider data, a report said.
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Lyft started warning employees and contractors looking up rider details that their actions are logged and could face an audit.

It's among the measures taken by the ride-hailing company after it investigated a 2018 claim that employees were sneakily checking out the trip data of ex-partners and celebrities, The Information reported Thursday.

The company, which started publicly trading last month, also reportedly limited rider information access to employees who need it for their day-to-day jobs and tweaking the process by which they request such access.

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However, employees told The Information that the new security measures are pretty minor and focus on formalized training for fresh hires -- people can still see riders' names and phone numbers.

"Maintaining customer trust is fundamental and we take that responsibility seriously," Lyft spokesperson Alexandra LaManna said in an emailed statement. "That's why we have developed clear policies around using customer data responsibly and invested in privacy controls, and continue to cultivate a culture of accountability."

Ride-hailing competitor Uber made changes to its data access system in 2016, after the Center for Investigative Reporting looked into similar allegations .

First published at 7:00 a.m. PT.
Updated at 11:53 a.m. PT: Adds comment from Lyft.