Kaidara Software announced Tuesday it raised an $8.6 million second round. Digital Networks and previous investors CDC Innovation Partners, ACE Management, Financiere de Brienne, Galileo Partners and LCF Rothschild Venture Partners contributed to the round. The Los Altos, Calif.-based company has raised a total of $11.3 million. Kaidara provides customer service software to companies. Its software will provide first-time responses to customers' requests via self-service features on a Web site and through assisted interaction channels.