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Intel comments on iPhone sync glitch

The chipmaker says it is investigating a glitch that prevents an iPhone from synching with certain PCs and circuit boards that use a new Intel chipset.

Brooke Crothers Former CNET contributor
Brooke Crothers writes about mobile computer systems, including laptops, tablets, smartphones: how they define the computing experience and the hardware that makes them tick. He has served as an editor at large at CNET News and a contributing reporter to The New York Times' Bits and Technology sections. His interest in things small began when living in Tokyo in a very small apartment for a very long time.
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Brooke Crothers
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Intel on Monday said it is investigating a glitch that prevents an Apple iPhone from synching with certain PCs that use a new Intel chipset.

"Our leading theory is a BIOS or system configuration issue, but we are still investigating," Intel said Monday. The BIOS, or basic input/output system, is the initial code that runs when a PC is powered on. The BIOS identifies and initializes system devices such as the chipset, graphics card, and hard disk drive. Makers of PC circuit boards, aka motherboards, typically offer their own BIOS.

The problem is thought to be tied to the Intel P55 chipset and desktop motherboards from certain manufacturers, according to a report in The Register.

The Intel P55 Express chipset supports the Intel Core i7-800 and Core i5-700 series processors, according to Intel. The chipset is new and has only been available since summer.

As depicted in an "Apple Discussions" thread, on certain PCs or motherboards with the P55 chipset, Apple iTunes 9 for Windows will recognize the iPhone, but when a sync is attempted, an "error 0xE8000065" is generated, indicating an iPhone connection failure. Windows 7 is also cited as a common problem, particularly the 64-bit version of Windows 7.

"Microsoft has not seen this particular question posed in the Microsoft Answers for Windows 7 community forum, nor in any of our call centers," Microsoft told the The Register on Friday. "If we determine this to be a problem specific to Windows 7, we will post an update on the Microsoft Answers site."

The Apple Discussions thread proposes a number of possible solutions.

Apple could not immediately be reached for comment.