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CNET News Daily Podcast: Google tries to add human touch

CNET News reporter Tom Krazit talks about why managing the customer experience has been fairly easy for Google until now, but is getting more difficult.

Known for using brilliant engineers, complex algorithms, and speedy servers to organize online information in a simple and accessible way, Google is learning how to add the human touch to its repertoire as customers look for answers that can't be found on an FAQ. CNET News reporter Tom Krazit talks about what the search giant is doing to improve the customer experience and why that task is getting more difficult.

That, plus other headlines of the day, on Thursday's CNET News Daily Podcast.


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