In a Jefferies and CNET poll, creative pros express more negative than positive views about Adobe's new service and pricing, but Adobe says they'll come around. Also: new possibilities with HTML5.
Stephen Shanklandprincipal writer
Stephen Shankland has been a reporter at CNET since 1998 and writes about processors, digital photography, AI, quantum computing, computer science, materials science, supercomputers, drones, browsers, 3D printing, USB, and new computing technology in general. He has a soft spot in his heart for standards groups and I/O interfaces. His first big scoop was about radioactive cat poop.
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Specifically, 41 percent said that they had a negative view of the Creative Cloud compared to 32 percent who expressed a positive view. Beyond that, 62 percent of respondents had a negative view of the price compared to 27 percent who felt positive about it.
Complaining about prices is nothing surprising, but some just don't see how the subscription makes sense. "Rent my software? What if Adobe one day goes bankrupt?" complained one respondent.
Added another: "$600+ per year, every year, instead of about $550 to upgrade every two years? Nearly doubles my Adobe software costs."
But there are fans, too. "Less than my iPhone bill and does so much more for my business," one respondent commented.
Adobe is staying the course, of course. In response to the survey findings, the company had this statement:
We certainly do not expect everyone to choose Creative Cloud. Customers can still purchase Creative Suite, as they have done in the past, and CS6 is shaping up to be a phenomenal release. It should be noted that we heard similar objections -- from customers and media -- when we moved from the point product to suites back in 2003. Now the vast majority of our CS software is sold as part of a suite...We believe customers will see the added value of our new offering when it is available. It will become quickly apparent -- via the continued addition of new products, services, and capabilities -- that Creative Cloud is the best long-term choice for customers.
What is the Creative Cloud?
Before concluding that the negative response means the Creative Cloud is doomed, remember that Adobe still hasn't released full information on it and its other subscription plans. For example, Adobe hasn't shared a price for a month-to-month rate will be available for short-term projects or for those who don't always use the software. The month-to-month rate will be more expensive per month than an annual subscription; the survey showed a general preference for the annual subscription term.
Another unknown is how much Adobe will charge for subscriptions for individual products, not the full Creative Cloud collection. In February, Scott Morris, senior director of product marketing on Adobe's digital media team, said product subscription prices will be "very attractive." Adobe also hasn't detailed the pricing for traditional Creative Suite licenses.
And the Creative Cloud still is new to many potential customers.
"Given some of the confusion around key aspects of the Creative Cloud, we conclude that it is too early to make a call on the solution's potential success," concluded Jefferies analysts Ross MacMillan and Sonya Banerjee in a report today.
Here's what Adobe has said the Creative Cloud includes so far:
• The full Master Collection of the Creative Suite products such as Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, Flash Pro, and Dreamweaver. The software still runs on a person's computer, with occasional Internet check-ins to see if the license is still paid up.
• New software features that arrive as they're done rather than waiting for a full new CS release.
• The full collection of Touch apps for iOS and Android tablets, such as Photoshop Touch, Ideas, Proto, and Kuler.
• Lightroom for photo editing and cataloging.
• Online services including 20GB of space to sync files across multiple computers a la Dropbox; use of TypeKit Web fonts on Web sites; and use of Adobe's Business Catalyst service for hosting Web sites.
• An online social-network community to let people share files, comment on each other's work, and follow each other's activity.
It's also possible Adobe will add more features to the Creative Cloud. With online services and software that's updated when features are done, Adobe appears to moving to a more continuously updated set of products rather than software that undergoes a massive changes only every year and a half or two years.
Web standards arrive
The company is trying to tap into these new Web standards, in part by offering tools such as Edge and Muse for nonprogrammers. So how well is the company doing?
For 41 percent of respondents, the Web standards haven't affected their use of Adobe tools. But 31 percent said they're using Adobe tools less, compared to 12 percent who said they're using them more.
That result indicates there's more convincing to be done in this part of Adobe's transition, too.
However, Adobe has some breathing room at least among some customers -- 35 percent said Web standards are useful but not yet ready to replace Flash. The bad news for Adobe is that 40 percent said the standards are mature enough to do so, and only 9 percent said they still need Flash.
But first, Adobe must deliver its tools, and the Creative Cloud it hopes will be the vehicle for that delivery.
There's a lag between what Adobe is up to and broad recognition of that new reality. So take these results with a grain of salt. But don't discount them altogether.
Updated 8:32 a.m. PTto clarify that Adobe Edge is for both designers and developers.