The three-day outage impacted the stores' websites, according to Business Insider.
Abrar Al-HeetiVideo producer / CNET
Abrar Al-Heeti is a video host and producer for CNET, with an interest in internet trends, entertainment, pop culture and digital accessibility. Before joining the video team, she was a writer for CNET's culture team. She graduated with bachelor's and master's degrees in journalism from the University of Illinois at Urbana-Champaign. Though Illinois is home, she now loves San Francisco -- steep inclines and all.
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Named a Tech Media Trailblazer by the Consumer Technology Association in 2019, a winner of SPJ NorCal's Excellence in Journalism Awards in 2022 and has twice been a finalist in the LA Press Club's National Arts & Entertainment Journalism Awards.
An outage at Sears kept customers from making returns and picking up online orders at Sears and Kmart stores for several days, according to a Friday report. It also interrupted deliveries, prevented customers from scheduling service appointments and kept some Kmart stores from processing noncash payments, Business Insider reports.
The issues reportedly began on Tuesday. Sears said on Friday they had been resolved, according to Business Insider.
One customer spoke of placing an order that Sears canceled but still charged for, and the customer was struggling to get a refund. Another went to Kmart but couldn't pay with card because "all their systems were down." Others complained about not getting deliveries and not being able to make or cancel repair appointments for
Sears didn't immediately respond to a request for comment.
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