How to address a cracked, flickering, or yellow-tinted 27-inch iMac screen
What is your recourse in the event of a defective 27-inch iMac display?
Rich BrownFormer Senior Editorial Director - Home and Wellness
Rich was the editorial lead for CNET's Home and Wellness sections, based in Louisville, Kentucky. Before moving to Louisville in 2013, Rich ran CNET's desktop computer review section for 10 years in New York City. He has worked as a tech journalist since 1994, covering everything from 3D printing to Z-Wave smart locks.
ExpertiseSmart home, Windows PCs, cooking (sometimes), woodworking tools (getting there...)
We've heard a variety of reports relating to problems with the display on Apple's 27-inch iMacs. Some customers have received iMacs with cracked or flickering screens. Others have seen their displays take on an unsightly yellow tint.
We can't say we encountered any of those problems when we reviewed the 27-incher in October. Apple also has yet to publicly acknowledge anything other than shipping delays because of high demand in an apology back in December.
If you're suffering from any of these issues, you're thankfully not without options. If your screen shows up cracked, get in touch with Apple's customer service to request a repair or a refund. For those with a flickering screen, Apple quietly released a firmware update a few weeks ago. If that doesn't solve the issue, Apple is reportedly working on yet another update.
For the yellowing problem, Gizmodo got its hands on an internal Apple tech support memo that you may find useful. According to the note, you'll first need to convince the support rep that any yellowing you see isn't because of standard LCD variability. Then, similar to receiving a cracked screen, you can either ask for a refund, or wait three weeks for a repair.
Without access to accurate rate-of-return information, we can't comment on your odds of receiving a 27-inch iMac with any of the above problems. If anyone has such data, please feel free to share it with us. We've also seen no reports relating to problems with the 21.5-inch iMac.