This content is rated TV-MA, and is for viewers 18 years or older. Are you of age?
Sorry, you are not old enough to view this content.
How To Video: Three ways to fix Apple's iMessage bug
About Video Comments (0 ) Transcript

How To Video: Three ways to fix Apple's iMessage bug

1:43 /

Not receiving text messages on your new phone? CNET's Dan Graziano shows you how to fix the dreaded iMessage bug.

[MUSIC]. Switching from one mobile platform to another should be as easy as one, two, three, but that's not the case with Apple. Numerous users have reported that after leaving their iPhones for a Windows or Android device they are no longer receiving text messages. I'm Dan Graziano and I'm going to share with you three easy ways that can help you fix this problem. If you're thinking about switching or haven't gotten rid of your iPhone, simply power it on, go to settings, click on messages, and disable iMessage. If the iPhone is still activated, I suggest sending a normal text message to one of your friends to ensure that iMessage was switched off properly. If you have already sold or traded in your iPhone for a new device, head over to Apple's website and reset your Apple ID password. Instead of logging back into your account, send a text message with the word STOP to 48369 from your new Android or Windows phone device. This method may not be instant. Some users who have found success using it have said that it could take up to 12 hours before texts begin to trickle in, so be patient. If you have tried one or both of these methods with no success, I recommend calling 1-800-MY-APPLE, and having a technician manually de-register your phone number from Apple's servers. For more how-tos like this one, be sure to check out howto.cnet.com. You can also reach out to me on Twitter with any questions or comments you may have. I'm Dan Graziano for CNET. Thanks for watching.

New releases

Line up for an iPhone 6, get a...
2:11 September 19, 2014
Why do people wait in line for days at Apple stores for the latest iPhones when they could preorder online?...
Play video
The Blendtec Designer 725 is too...
2:33 September 19, 2014
A significant design flaw keeps us from recommending this high-end appliance
Play video
Genius hacker Walter O'Brien tells...
3:11 September 19, 2014
When Scorpion makes its debut on Monday night, it will bring hacking and computer security to prime time like...
Play video
The hidden features inside iOS...
2:04 September 19, 2014
Brian Tong shows you the features inside of iOS 8 that you might not know about.
Play video
The 404 Show 1,554: iPhone 6 launch...
28:45 September 19, 2014
Today Bridget Carey tells us how she survived the iPhone 6 launch chaos that unraveled at the flagship Apple...
Play video
Best tablets under $250
2:59 September 19, 2014
CNET's top five Android tablets that can be had for less than $250.
Play video
iPhone 6 launch mania: Bigger phones,...
3:00 September 19, 2014
The now-annual iPhone launch spectacle seemed different this time around. At Manhattan's marquee Apple Store...
Play video
First 3D printer that works in...
2:39 September 19, 2014
Silicon Valley startup Made In Space shoots for the moon with a 3D printer that's heading for the International...
Play video