This content is rated TV-MA, and is for viewers 18 years or older. Are you of age?
Sorry, you are not old enough to view this content.

How To Video: Three ways to fix Apple's iMessage bug

About Video Transcript

How To Video: Three ways to fix Apple's iMessage bug

1:43 /

Not receiving text messages on your new phone? CNET's Dan Graziano shows you how to fix the dreaded iMessage bug.

[MUSIC]. Switching from one mobile platform to another should be as easy as one, two, three, but that's not the case with Apple. Numerous users have reported that after leaving their iPhones for a Windows or Android device they are no longer receiving text messages. I'm Dan Graziano and I'm going to share with you three easy ways that can help you fix this problem. If you're thinking about switching or haven't gotten rid of your iPhone, simply power it on, go to settings, click on messages, and disable iMessage. If the iPhone is still activated, I suggest sending a normal text message to one of your friends to ensure that iMessage was switched off properly. If you have already sold or traded in your iPhone for a new device, head over to Apple's website and reset your Apple ID password. Instead of logging back into your account, send a text message with the word STOP to 48369 from your new Android or Windows phone device. This method may not be instant. Some users who have found success using it have said that it could take up to 12 hours before texts begin to trickle in, so be patient. If you have tried one or both of these methods with no success, I recommend calling 1-800-MY-APPLE, and having a technician manually de-register your phone number from Apple's servers. For more how-tos like this one, be sure to check out howto.cnet.com. You can also reach out to me on Twitter with any questions or comments you may have. I'm Dan Graziano for CNET. Thanks for watching.

New releases

Tech to expect in 2015
2:31 December 26, 2014
The five most-anticipated gadgets we expect to see in 2015.
Play video
Best websites for finding child care
1:01 December 26, 2014
Between holiday parties and New Year's Eve plans, it can be tough to secure a babysitter. In this Tech Minute, CNET's Kara Tsuboi reports...
Play video
What's new on Netflix in January 2015
2:08 December 25, 2014
Find out what you should add to your watch list and what other videos are disappearing in the new year.
Play video
Brian Tong's Viewer Feedback 2014
2:17 December 25, 2014
We read the e-mails, tweets, and YouTube comments from you that have helped us create the best tech videos on Earth.
Play video
XCAR Awards 2014: Best-Looking
1:31 December 24, 2014
The XCAR team has played with some amazing cars in 2014, but which will be crowned the best-looking?
Play video
LG's bare bones oven needs a little more meat
2:02 December 24, 2014
The LG LRE3021 gives reliable mid-range performance, but lacks the features you can find from other brands for the same price.
Play video
Tomorrow Daily 106: Our 'Best of 2014' Extravaganza
27:44 December 24, 2014
On today's show, we celebrate another year gone by naming our (and your) favorite tech stories, pop culture news and video games of...
Play video
The big trends to watch at CES 2015
2:55 December 24, 2014
With CES around the corner, Bridget Carey tells you what to look out for at the tech expo. Expect buzz around the smart home, virtual...
Play video