Samsung explains what went wrong with exploding Note 7 battery
Samsung may have pinpointed the problem with its explosive Galaxy Note7 phones.
The Korean company is reporting that it found a production error with the battery cells that push together the negative and positive poles.
Which causes The battery that heat up excessively.
That's according to Bloomberg which found the report in a file into the Korean Agency for Technology and Standards.
Samsung has recalled all notes having phones after multiple reports of these bad batteries causing phones to combust And if you have a Note 7, this is not something to be ignored.
Just a few days ago a six year old boy in New York was reportedly burned when the Note 7 exploded in his hand as he was watching a video.
Call your carrier, find out how to get a replacement.
Or demand to get another phone to use in the meantime while you wait for the replacement because it's not worth the risk to use it anymore.
Several airlines are now telling passengers to not use or charge Note 7's on flights over fears of it catching fire.
Our producer witnessed this herself the other day when she travelled Aero Mexico.
And flight attendants were issuing warnings about the Note7, but because you know some people are still gonna use the phone, Samsung is working on a software update that will cap the battery from being charged past 60% to reduce the change of it running too hot.
But, it's not a guaranteed fix, and that software update may not come out.
For weeks.
If you were looking to get a replacement or you just want to pick up a cheap refurbished model when they do fix the Note 7, you want to look for a blue S sticker on the box near the bar code.
That way you know you have a model that won't blow up.
That's it for this tech news update, I'm Bridget Carey.
You can stay on top of the biggest stories at cnet.com/update.
[SOUND]
Up Next
Download Netflix shows to watch offline
Up Next
Download Netflix shows to watch offline
Amazon's next Echo said to come with a screen
Amazon's next Echo said to come with a screen
Curved iPhone 8? Apple said to be exploring OLED screens
Curved iPhone 8? Apple said to be exploring OLED screens
Black Friday and other turkey traditions are evolving
Black Friday and other turkey traditions are evolving
Facebook drone accident under investigation
Facebook drone accident under investigation
Facebook needs you to fight fake news
Facebook needs you to fight fake news
Airbnb wants to be your travel agent
Airbnb wants to be your travel agent
Wait, how fast can Qualcomm charge a phone?
Wait, how fast can Qualcomm charge a phone?
Snapchat may be worth $30 billion with IPO filing
Snapchat may be worth $30 billion with IPO filing
Nintendo puts a price on Super Mario Run (and the Switch?)
Nintendo puts a price on Super Mario Run (and the Switch?)
Tech Shows
Latest News All latest news
Trash Gobbling Robots Cleaning Lake Tahoe and Beyond!
Trash Gobbling Robots Cleaning Lake Tahoe and Beyond!
Apple Watch Series 9: Apps You Need to Try
Apple Watch Series 9: Apps You Need to Try
Meta Expands Its Mixed Reality Beyond the Quest Headsets Explainer
Meta Expands Its Mixed Reality Beyond the Quest Headsets Explainer
What AirPods Rumors Tell Us About Apple's Health Ambitions
What AirPods Rumors Tell Us About Apple's Health Ambitions
Robosen's Megatron Transformer Is Too Much Fun for an Evil Robot
Robosen's Megatron Transformer Is Too Much Fun for an Evil Robot
Apple May Give FineWoven Accessories One More Season
Apple May Give FineWoven Accessories One More Season
Most Popular All most popular
First Look at TSA's Self-Screening Tech (in VR!)
First Look at TSA's Self-Screening Tech (in VR!)
Samsung Galaxy S24 Ultra Review: More AI at a Higher Cost
Samsung Galaxy S24 Ultra Review: More AI at a Higher Cost
'Circle to Search' Lets Users Google From Any Screen
'Circle to Search' Lets Users Google From Any Screen
Asus Put Two 14-inch OLEDs in a Laptop, Unleashes First OLED ROG Gaming Laptop
Asus Put Two 14-inch OLEDs in a Laptop, Unleashes First OLED ROG Gaming Laptop
Samsung Galaxy Ring: First Impressions
Samsung Galaxy Ring: First Impressions
Best of Show: The Coolest Gadgets of CES 2024
Best of Show: The Coolest Gadgets of CES 2024
Latest Products All latest products
Robosen's Megatron Transformer Is Too Much Fun for an Evil Robot
Robosen's Megatron Transformer Is Too Much Fun for an Evil Robot
Battle of the Humanoid Robots: MenteeBot Is Ready
Battle of the Humanoid Robots: MenteeBot Is Ready
2025 Audi Q6, SQ6 E-Tron: Audi's Newest EV Is Its Most Compelling
2025 Audi Q6, SQ6 E-Tron: Audi's Newest EV Is Its Most Compelling
Hands-On with Ford's Free Tesla Charging Adapter
Hands-On with Ford's Free Tesla Charging Adapter
Nuro R3 is an Adorable Self-Driving Snack Bar
Nuro R3 is an Adorable Self-Driving Snack Bar
First Look: The $349 Nothing Phone 2A Aims to Brighten Your Day
First Look: The $349 Nothing Phone 2A Aims to Brighten Your Day
Latest How To All how to videos
Tips and Tricks for the AirPods Pro 2
Tips and Tricks for the AirPods Pro 2
How to Watch the Solar Eclipse Safely From Your Phone
How to Watch the Solar Eclipse Safely From Your Phone
Windows 11 Tips and Hidden Features
Windows 11 Tips and Hidden Features
Vision Pro App Walkthrough -- VisionOS 1.0.3
Vision Pro App Walkthrough -- VisionOS 1.0.3
Tips and Tricks for the Galaxy S24 Ultra
Tips and Tricks for the Galaxy S24 Ultra
TikTok Is Now on the Apple Vision Pro