The end of a Comcast-Roku dispute means that Comcast subscribers will finally be able to stream HBO and Showtime on their Roku devices.
Google is testing an ad-blocker service, Amazon may be inserting ads into streaming video, and Comcast lets you track the cable guy.
In an attempt to curtail the dreaded large time-windows, Comcast tests a system where you can track the cable guy's progress, so you're not waiting around at home.
After complaining about his Comcast service, Conal O'Rourke claims the cable giant contacted his boss and got him fired.
A California man says his complaints over cable service led to his being fired from consultancy PricewaterhouseCoopers. Now Comcast has issued a public apology, of sorts.
Comcast inches closer to box-free TV in the country's tech hub by adding streaming of live TV to mobile devices in the home and the ability to download anything recorded to its DVR onto a gadget.
Comcast stands alone with cable's biggest (and getting bigger) market share and its first cloud-based system. As TV and the Net fuse, exec Marcien Jenckes' hunches are more than just guesswork.
A Comcast service rep tells a customer that he will get a refund on questionable charges because he has recorded the call.
The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.
When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.
In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.
I'm happy to provide excellent customer service. But first, I just have a few questions.
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