Comcast

Latest News

X1 is Comcast's cable TV software that moves the brains of cable TV into the cloud rather than being locked in a set-top box in the living room

Comcast beefs up X1 cloud-based cable in San Francisco

Comcast inches closer to box-free TV in the country's tech hub by adding streaming of live TV to mobile devices in the home and the ability to download anything recorded to its DVR onto a gadget.

Articleby
<p>PHILADELPHIA DECEMBER 3: The Comcast Center, which is Comcast Corporate headquarters, is seen December 3, 2009 in Philadelphia, Pennsylvania. Comcast Corp. announced December 3, that it will acquire a majority stake in NBC Universal Inc., paying GE 6.5 billion dollars. (Photo by William Thomas Cain/Getty Images)</p>

The future of TV may be what Comcast dreams (Q&A)

Comcast stands alone with cable's biggest (and getting bigger) market share and its first cloud-based system. As TV and the Net fuse, exec Marcien Jenckes' hunches are more than just guesswork.

Articleby
Image

Another Comcast call recorded, another Comcast apology

A Comcast service rep tells a customer that he will get a refund on questionable charges because he has recorded the call.

Articleby
Image

Alleged Comcast customer service handbook: 'Take Control'

The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.

Articleby

Recent Galleries See all galleries

Image

Comcast customer allegedly pulls gun on repair man over fees

When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.

Articleby
Image

Comcast admits service rep did what he was trained to do

In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.

Articleby
Image

Comcast, why do you want to stop reading this column?

I'm happy to provide excellent customer service. But first, I just have a few questions.

Articleby
Image

Comcast only 6th worst in customer service, survey says

After a difficult week for its customer service, Comcast might take comfort. On the other hand, number 1 in this Ranker survey is Comcast's new best friend, Time Warner Cable.

Articleby

VideosSee all videos

Image

Comcast officially weighs in on Net neutrality debate

The company highlights key points in its well-known position on protecting a free and open Internet. But it also offered suggestions on how to protect consumers.

Articleby
Image

Could this Comcast rep be the worst service rep in the world?

An extraordinary recording of a phone call with Comcast, posted by tech journalist Ryan Block, reveals a rep who simply wouldn't accept that a customer would want to disconnect.

Articleby
Image

Hidden, helpful use of the 30-second skip button for Xfinity X1

When you think you're stuck watching an Xfinity on demand show without fast-forward, try using the page-up button.

Articleby
Image

Net congestion no problem, except for one big 'but': Netflix

Preliminary data on Internet congestion in the US indicates there isn't much of it -- unless Netflix is part of the equation.

Articleby
Hot Products
Active Discussions

Hot on CNET

Can you price this speaker?

Play CNET's Price the Device Challenge and tell us the MSRP of this outstanding sound bar for a chance to win one!