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<p>PHILADELPHIA DECEMBER 3: The Comcast Center, which is Comcast Corporate headquarters, is seen December 3, 2009 in Philadelphia, Pennsylvania. Comcast Corp. announced December 3, that it will acquire a majority stake in NBC Universal Inc., paying GE 6.5 billion dollars. (Photo by William Thomas Cain/Getty Images)</p>

The future of TV may be what Comcast dreams (Q&A)

Comcast stands alone with cable's biggest (and getting bigger) market share and its first cloud-based system. As TV and the Net fuse, exec Marcien Jenckes' hunches are more than just guesswork.

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Another Comcast call recorded, another Comcast apology

A Comcast service rep tells a customer that he will get a refund on questionable charges because he has recorded the call.

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Alleged Comcast customer service handbook: 'Take Control'

The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.

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Comcast customer allegedly pulls gun on repair man over fees

When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.

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Comcast admits service rep did what he was trained to do

In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.

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Comcast, why do you want to stop reading this column?

I'm happy to provide excellent customer service. But first, I just have a few questions.

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Comcast only 6th worst in customer service, survey says

After a difficult week for its customer service, Comcast might take comfort. On the other hand, number 1 in this Ranker survey is Comcast's new best friend, Time Warner Cable.

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Comcast officially weighs in on Net neutrality debate

The company highlights key points in its well-known position on protecting a free and open Internet. But it also offered suggestions on how to protect consumers.

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Could this Comcast rep be the worst service rep in the world?

An extraordinary recording of a phone call with Comcast, posted by tech journalist Ryan Block, reveals a rep who simply wouldn't accept that a customer would want to disconnect.

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Hidden, helpful use of the 30-second skip button for Xfinity X1

When you think you're stuck watching an Xfinity on demand show without fast-forward, try using the page-up button.

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Net congestion no problem, except for one big 'but': Netflix

Preliminary data on Internet congestion in the US indicates there isn't much of it -- unless Netflix is part of the equation.

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John Oliver compares cable companies to drug cartels

In a blistering 13-minute disquisition on Net neutrality, the HBO comedian asks Web trolls to intervene.

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