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Comcast admits service rep did what he was trained to do

In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.

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Comcast, why do you want to stop reading this column?

I'm happy to provide excellent customer service. But first, I just have a few questions.

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Comcast only 6th worst in customer service, survey says

After a difficult week for its customer service, Comcast might take comfort. On the other hand, number 1 in this Ranker survey is Comcast's new best friend, Time Warner Cable.

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Comcast officially weighs in on Net neutrality debate

The company highlights key points in its well-known position on protecting a free and open Internet. But it also offered suggestions on how to protect consumers.

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Could this Comcast rep be the worst service rep in the world?

An extraordinary recording of a phone call with Comcast, posted by tech journalist Ryan Block, reveals a rep who simply wouldn't accept that a customer would want to disconnect.

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Hidden, helpful use of the 30-second skip button for Xfinity X1

When you think you're stuck watching an Xfinity on demand show without fast-forward, try using the page-up button.

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Net congestion no problem, except for one big 'but': Netflix

Preliminary data on Internet congestion in the US indicates there isn't much of it -- unless Netflix is part of the equation.

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John Oliver compares cable companies to drug cartels

In a blistering 13-minute disquisition on Net neutrality, the HBO comedian asks Web trolls to intervene.

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Could Netflix pop up on Comcast? Maybe in a few years

Comcast CEO says "Project Infinity" would offer "any content on any device at any time," including, he implies, Netflix.

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NFL Sunday Ticket: The easiest way to derail the AT&T-DirecTV deal

If another company intercepts the NFL Sunday Ticket package from DirecTV, AT&T could walk away. Here are four potential spoilers.

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AT&T set to announce DirecTV buyout?

"The deal is done" and will be announced Sunday, says a report. The purported buy is thought to carry a $50B price tag.

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Comcast may impose data caps on all customers within 5 years

Executive VP for the cable giant predicts move to a usage-based billing model, with a data cap of maybe 500GB.

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