Pepper the robot is ready to serve you at CES 2019 (and tell you that you smell)
I'm here at CES at Tech West and I'm about to have a conversation with a robot because that's what you do at Tech West right?
I'm here with Soft Bank Robotics and they make the pepper robot.
Now pepper might be familiar to you.
But what we're gonna do today is simulate what it would be like to walk into a retail store and pick up an online order from a robot.
Now, I've ordered a t-shirt, I've taken a photo of my face, and that's how Pepper's going to recognize me when I get into the store.
Now, let's go in and I'll pick up my shirt.
Hi Glen, I presume you're here to pick up your online order.
Do I have that right?
Great, I thought so.
Here is what I have on file for you.
Does everything look right with your order?
I'll let the team know you're here for your order.
While you wait, other users who bought this t-shirt also bought these items.
Would you like to add any of these items to your order?
Please click on any Products that interest you.
You have two options for purchase.
You can have a product with your order by instant checkout or I can give you in-store directions to the item.
Which would you prefer?
Give me directions.
Directions, it is.
You can find that item in the section of the store to my left.
It will be be located on the fifth row, the second item from the right.
Okay, thanks Pepper.
I'm going to take my t-shirt and because I bought some activewear, Pepper's actually recommended that I get some deodorant, which is probably a good idea for CES anyway.
So, it's actually spoken to this robot here, which is called Tally And this is a robot that's able to intelligently scan shelves like you have at a supermarket, say, and pick up how many items are on the shelf.
Now, this is really important for fast moving consumer goods like deodorants or things you might buy in a supermarket.
In fact, they're already using RFID chips On products in stores to be able to scan those and tell how many items are on the shelf.
Now Tally's really intelligent, we'll just continue to scan the shelves but won't knock me over if I get in it's way so I'll, excuse me Tally, I'll just walk through and get my deodorant that Pepper so helpfully recommended I probably need.
And she said Coconut, alright, that's me.
So this robot here is communicating with pepper and giving information to retailers in real time so saying things like this is how much consumers are spending, this is what they're buying and This is the average cart size now a retailer can use that information to feed it back and get the sense of what products are going well and maybe say, all right well we're really not moving much of this cocoanut deodorant maybe we should put a deal on that.
These kinds of robots are in stores now but there going to become much more common.
So they're in banks like HSBC They are being used for education purposes for kids and they're also being used in as I said earlier hospitality situations, Retail stores any where you might have an easy customer service interaction that can be replaced by robots you may see purpose soon so Don't be surprised if you pick up your order from a robot and it tells you to buy some deodorant, cuz that's what CES is all about, right?
All right, thanks guys, it's been really fun.
We've got plenty more to come from Tech West.
So make sure you stay tuned to CNET, and we'll have plenty more from the show floor.