How to remotely troubleshoot a Windows 10 PC
1:03

How to remotely troubleshoot a Windows 10 PC

Computing
[MUSIC] Got a minute? Here is how you provide remote tech support from one Windows 10 computer to another. First, make sure both devices are running the Windows 10 Anniversary Update. From your PC, click Start, Windows Accessories, and Quick Assist. Choose whether you want to give assistance or receive assistance. In this instance, if you're the one helping, click give. When prompted sign in with your Microsoft account. Windows will generate a code that you can give to the other person on the end through email, phone, or a text message. The recipient needs to enter this code when they click receive assistance in the quick assist box. Confirm that you want to give the helper access to your PC and the connection will activate. The helper will see the other person's desktop and be able to control the computer remotely to diagnose and fix the problems. The recipient can watch the action and see notes on their screen. In San Francisco, I'm Lexy Savvides, CNET.com for CBS News. [MUSIC]

Up Next

Give gifts that give back
tm121820pic

Up Next

Give gifts that give back

Feeling crafty? These online services can help you make holiday gifts
handcraftedgiftspic

Feeling crafty? These online services can help you make holiday gifts

Good kitchen tools make for a tastier Thanksgiving
kitchentechpic

Good kitchen tools make for a tastier Thanksgiving

Black Friday deals are happening all month: Here's where to shop
blackfridaypic

Black Friday deals are happening all month: Here's where to shop

Your phone might be a powerful tool to help stop the coronavirus
ctracingpic

Your phone might be a powerful tool to help stop the coronavirus

What makes the iPhone 12 so great anyway?
iphone12pic

What makes the iPhone 12 so great anyway?

Tech to help navigate Halloween 2020
halloweenpic

Tech to help navigate Halloween 2020

Vote with your wallet and learn which candidates your favorite brands support
votepic

Vote with your wallet and learn which candidates your favorite brands support

Your favorite apps feature new COVID-19 tools
covid-appspic

Your favorite apps feature new COVID-19 tools

Tech Shows

The Apple Core
apple-core-w

The Apple Core

Alphabet City
alphabet-city-w

Alphabet City

CNET Top 5
cnet-top-5-w

CNET Top 5

The Daily Charge
dc-site-1color-logo.png

The Daily Charge

What the Future
what-the-future-w

What the Future

Tech Today
tech-today-w

Tech Today

Latest News All latest news

Fitbit Sense 2 First Look: New Software Makes a Difference
fitbit-aroll-00-00-46-14-still001

Fitbit Sense 2 First Look: New Software Makes a Difference

iPhone 14 Pro vs. Galaxy S22 Ultra: Camera Comparison
14-pro-vs-s22-ultra-camerasthumb.png

iPhone 14 Pro vs. Galaxy S22 Ultra: Camera Comparison

Amazon Reveals All-New Fire Devices
amazon-fire-tv-00-10-32-04-still102

Amazon Reveals All-New Fire Devices

Amazon Unveils New Eero Devices
amazon-eero-00-01-50-00-still101

Amazon Unveils New Eero Devices

Watch Every Product Announced at Amazon's Devices Event
220928-site-amazon-event-supercut

Watch Every Product Announced at Amazon's Devices Event

Astro Gets Smarter With New Features
astro-thumb

Astro Gets Smarter With New Features

Most Popular All most popular

See NASA's DART Probe Make Impact With Asteroid Dimorphos
astroid-image-cms

See NASA's DART Probe Make Impact With Asteroid Dimorphos

DART Explained: First Asteroid Crash Images
dart-crash

DART Explained: First Asteroid Crash Images

Why You're Getting So Many Spam Calls
ty-thumb-spamcalls-v3-00075

Why You're Getting So Many Spam Calls

Meta Cambria, aka Quest Pro: What We Expect From Meta's Next VR Headset
meta-shares-their-new-and-future-vr-headset-prototypes-mp4-00-02-58-10-still001.png

Meta Cambria, aka Quest Pro: What We Expect From Meta's Next VR Headset

Amazon Debuts Kindle Scribe With a Stylus
amazon-kindle-00-02-48-13-still098

Amazon Debuts Kindle Scribe With a Stylus

Tesla AI Day 2022 Rumors: Elon Musk's AI Plans, Tesla Bot and Driverless Cars
tesla-ai-day

Tesla AI Day 2022 Rumors: Elon Musk's AI Plans, Tesla Bot and Driverless Cars

Latest Products All latest products

Fitbit Sense 2 First Look: New Software Makes a Difference
fitbit-aroll-00-00-46-14-still001

Fitbit Sense 2 First Look: New Software Makes a Difference

GoPro Hero 11 Black Hands-on: Super-sized Sensor for All Your Socials
gopro1

GoPro Hero 11 Black Hands-on: Super-sized Sensor for All Your Socials

I Tried Out Sony's Upcoming VR Headset on the PlayStation 5
psvr2

I Tried Out Sony's Upcoming VR Headset on the PlayStation 5

Apple Watch Series 8 and Apple Watch SE: First Look
watch8-sepic

Apple Watch Series 8 and Apple Watch SE: First Look

Bose QuietComfort EarBuds 2: Better design, better performance
bose-quietcomforst-ii

Bose QuietComfort EarBuds 2: Better design, better performance

Galaxy Z Flip 4 Review: A Diminutive but Fun Upgrade
flip4

Galaxy Z Flip 4 Review: A Diminutive but Fun Upgrade

Latest How To All how to videos

How to Clean Your Keyboard's Sticky Keys
3keyboards

How to Clean Your Keyboard's Sticky Keys

How to Play Games from PlayStation Plus on PC
psstill

How to Play Games from PlayStation Plus on PC

How to Delete or Disable Your Instagram Account
phoneonorange

How to Delete or Disable Your Instagram Account

Fix Your iPhone Screen With Apple's Self-Service Repair Kit
dsc00641

Fix Your iPhone Screen With Apple's Self-Service Repair Kit

How to Buy a Budget Laptop in 2022
budgetlaptops-00-08-35-15-still001

How to Buy a Budget Laptop in 2022

Google Pay: How to Set Up and Use
googlepay-inhand

Google Pay: How to Set Up and Use