Holiday Help Desk

>> -- cnettv.com. [ Music ] ^M00:00:09 >> Oh boy, here we are folks. Good to have you. This is where it gets all ragged around the edges. >> Who are you? >> This is the good stuff. >> Where am I? >> This is the good stuff now. It's kind of like when you've served everything up, when you're taking the good scoonge out of the bottom of the pot. This is the good stuff. >> What is scoonge. >> Scoonge. You know, like when you make a sauce there's that scoonge around the whole -- >> All right. >> I'll cook for you one day, you'll see what scoonge is. It's like this stuff that renders out of the -- never mind. Anyway, so it's triple 8, 900, CNET is the Holiday Help Desk phone number. >> Yes, this is in fact the Holiday Help Desk, where we are answering your questions all day long. This is the desk. >> This is it. >> Where we sit when we answer the questions when you call us, at triple 8, 900, CNET. C-N-E-T. >> Yep, me is Brian Cooley, she is Molly Wood, and he is Brian Tom. >> [Inaudible] Brian Tom. I love it. Going global here. >> [Inaudible], brother. >> What? >> We're all hooked up to take your questions and of course we can also do them via -- not just the phone -- but we've got a variety of webcam and video questions coming in as well. Bunch of those are queued up. But we want to get through some phone calls here as well. So the call is a key way to get that done. And of course the last hour of give away is this hour. We have one, I think it's this one, with the display stand attached -- >> [Inaudible] -- thing. >> One -- >> This is the special one right there. >> We have one iPod Touch 8-gig remaining. So that's the last one we're going to be giving away, after they all fall in the poinsettias. And that's going to be the last one going out to some lucky winner. I'm putting that right over there, right back there. Okay -- >> Cut him off [Inaudible] can you help me out? [ Multiple voices speaking ] >> The way you win, obviously, is to call or webcam or have your video played on the show. You must be 18 or older. You must be a United States resident or have your mom near by. And you must -- there's one other rule -- >> Can't [Inaudible] -- >> You cannot work for CBS. >> Right, so -- >> Neither you or your family or anybody in your household. >> Now that we eliminated 280 million of the U.S. population, we're down to the last 20 million of us here in this very cozy little room. Okay, so move that little thing in front of me a little bit so I know what to do next. If you don't mind I think we're going to do a quick tip, but hell if I know. Okay, here we go. Webcam, camera, Skype, [Inaudible], okay, here we go. And you can also record a video question and upload that Holidayhelpdesk.cnet.com. Nice little red button right there, which makes uploading easy so you don't have to go use some YouTube or something. It's a direct upload right to us, and that qualifies you going into the fish bowl. Pretty sure we've got a quick tip coming up. Just guessing on that. Now Molly's got to explain that there. >> Oh yeah, now we're going to pull a name out of the thing -- [ Multiple voices speaking ] >> Oh, it's a [Inaudible] it's the Product Spotlight of the hour. >> [Inaudible] -- I'll help him. It's the Product Spotlight. There you go. >> Okay. >> What is the Product Spotlight video? >> Here it is. It's time for our last pick. >> Thank you. The Dell Inspiron mini 9 [Inaudible] -- [ Multiple voices speaking ] >> A pick out of the holiday gift guide, finishing up with laptops, and Michelle Thatcher shows us why this is such a hot product. Check it out. ^M00:03:04 [ Music ] ^M00:03:10 >> Hi, I am Michelle Thatcher, senior associate editor for cnet.com, and I am here today with our top laptop pick for the holidays, the Dell Inspiron Mini 9. Now you may have heard about the new network category of mini laptops that are actually really great gifts because of their extreme portability and their low price. We've chosen the Dell Inspiron Mini 9 because it's a particularly fine example of the form. You can see that it's really light-weight, it's actually not that much larger than a trade paperback when its closed. So you can carry it with you anywhere, and ladies, this includes throwing it in your purse. This Inspiron has a 9-inch screen, which makes it ideal for surfing the web and keeping up on your e-mail, which is most of what you're going to do on a system like this. The other nice thing about this laptop is that it has a fairly full suite of ports and connections for such a small system. There are three USB ports, a BGA out for presentations, and an SD card reader. So you can definitely connect this to all the peripherals that you're used to connecting your larger laptop to. Of course you'll have to make some small concessions with a laptop this small. This keyboard is actually a little bit cramped, and some of the keys are not in their usual places, so you'll have to adapt. You also make some concessions when it comes to what goes inside the case. Now there is an Intel atom processor which offers enough performance for some basic computing needs, but it's not going to give you the same amount of performance that you'd expect from a larger, full-featured laptop. There's also a [Inaudible] drive inside of here, which means that you're going to have a little bit less surge space than maybe you'd be accustomed to. See these are all things to keep in mind. But the small size and light weight of this system makes it a really great choice for anyone on your list who already has a main computer, maybe a desktop computer, and wants something really portable for travel. Pricing starts at about $350, and that's for a LINUX operating system and 8 gigabytes of drive space. Now if your loved ones have been very, very good , you can spend about $500 and get Windows XP and 16 gigabytes of drive space. Whichever one you choose, it's an excellent value for such a portable laptop. I'm Michelle Thatcher and this is the Dell Inspiron mini 9. ^M00:05:10 [ Music ] ^M00:05:13 >> Love net books. So if anyone asked me, like, what is my next tech purchase, something I don't have right now, because I don't have a personal laptop, just the work laptop, netbook is this close. >> Totally buy it. You know, the only thing that worries me about it is the crippling pain that comes from typing on such a little tiny keyboard. >> But there's a big difference on some, right? Some are much more crippling than others. >> Yeah, that Dell actually has an almost full-sized keyboard. >> Yeah, so that's one of the reasons that we're in love with that one. Okay, let's get some more people into the mix to win an iPod Touch. 8-gig iPod Touch. One left to give away. So it gets kind of interesting right now. And the first person we're going to put in there is a video question coming in from Manuel [Assumed spelling] in Michigan. >> Sorry [Inaudible] but my webcam is down for today. My question is what is the best phone for T-Mobile with a touch-screen and MP3 player camera, Bluetooth, and I know you can listen through the Bluetooth as well as [Inaudible] the FM radio on the car [Inaudible] my music to the car. Thanks, love the show. >> Wow. That's so Max Headroom. >> Did you guys hear what he said? >> I kind of want to play it again. Can we play that one more time? [ Multiple voices speaking ] >> I know. I think I got it, but I want to make -- [ Multiple voices speaking ] >> Pull it back? I know you can. >> Can we play -- [ Multiple voices speaking ] >> Okay, one more time. Here we go, folks. >> It's coming back. It's coming back. >> -- webcam is down for today. My question is what is the best phone for T-Mobile with a touch-screen and MP3 player, camera, Bluetooth, and I know you can listen through the Bluetooth as well as [Inaudible] the FM radio on the car [Inaudible] my music to the car. Thanks, love the show. >> Cool. Okay. FM transmitter to the car >> [Inaudible] but really best multimedia smart phone for T-Mobile -- >> That also [Inaudible] to the car does he mean FM or A 2 D P streaming. Big difference. The FM thing is really rare. Only a couple of phones have ever had that, and they haven't done well. So let's take FM transmitting off the table and look for A 2 D P stereo Bluetooth. Even that is a little bit rarified. >> That's hard to find, yeah. >> And we're talking T-Mobile, right? >> Yeah. I think maybe that the -- the G1 does not have it, but I'm going double-check. >> Yeah. I don't know offhand. We're going to check that out. >> For whatever reason that's stereo Bluetooth profile is missing from a lot of phones -- [ Multiple voices speaking ] >> The G1 does not have that current. >> Does not. Okay. >> I can tell you that. [ Multiple voices speaking ] >> That's what I thought. Yeah. So that one doesn't have it. I don't think any of the Blackberries have it. I think that might be the killer feature, or the one that kills the deal, basically, for a lot of these phones. >> One thing that he could do is that an FM tuner, I mean, no one wants to use the [Inaudible], you know, 30, $40 ones that you can get at stores -- >> Right. >> -- but if you -- if, you know, I don't know off the top of my head any phone on T-Mobile's carrier that does have an FM tuner that you want to transmit [Inaudible] that might be the option at least to help that, you know, or -- [ Multiple voices speaking ] >> -- my old stand-by here. I mentioned this a couple of hours ago. The Audiovox FM 100 A, FM modulator. Let me try and pull a picture of this thing up. And it looks kind of like so. It's not, you know, not very sexy. It's a big old piece of parts. It's not a good photo there. Let's go to one here. It's basically a little gray box that you hear -- Amazon's got it -- and it's this little box that you install in your car that intercepts the FM antenna -- the antenna, whatever you're listening to, on its way into the car. So this is going to give you a much better signal than a wireless transmitter, because it never goes over the air to the antenna, it's hard wired in like closed circuit TV. $43, I've put these in, one, two, three, four of my cars, and they work really well. Not perfect, there is a noise floor down there if you turn the volume on the radio way up there's a little sizzle, but if you have enough gain coming out of your MP3 player or head phone or whatever it is, you're not going to hear it. So this is a really good solution. >> You know what I think the phone is, though. I think I may have found the phone. >> What you got? >> It looks like the one T-Mobile phone that does S 2 D P streaming is the T-Mobile Dash. >> Oh, the Dash. >> Does it? >> Yeah. And I, you know, I personally did not love the Dash interface, but it is in fact a multimedia smart phone that appears to do that kind of streaming. So that might -- it looks like that may be the one phone that our little avatar friend can live with. >> Nice. Nice. Good pick on that. And -- [ Inaudible comment ] >> Maybe the T-Mobile Wing. >> The Wing? >> The Wing. >> The what, now? >> That would be the Wing. I think the Wing has A 2 D P as well, because I see it listed here with optional A 2 D P stereo head set. >> All right. And then the watch blo.com chat room says the Blackberry pearl 8130 can do A 2 D P. >> I want to say that although it's not on T-Mobile, that the Bold does, but it's not T-Mobile. So that's not going to work -- yet. >> So check out the Pearl, the Wing, and the -- and the Dash. >> A lot of work for an avatar. Holy cow. We've got to get into this question now, here, Line Four, Steven, Alabama. Steven has actually turned to stone while he was waiting. But -- [ Laughter ] >> Steve, Steven -- >> Finally got me. >> Steven, do you have any circulation in your extremities left? >> Well, I get a little bit, but it's coming back to me now that you guys got to me. >> Okay. We're going to take our time and answer your questions in 30 seconds. So what have you got on your mind? >> Okay, basically I'm looking for a mainstream video card, [Inaudible] gamer. I was looking at the [Inaudible] 100 G T X plus [Assumed spelling], and the [Inaudible] 4850. I'm not sure there's any particular card in those two categories that stands out. Which direction would you recommend going in, when it comes to those two types of cards. >> I recommend going in the Brian Tom direction. [ Laughter ] >> Actually. >> Great. Steven, now I've turned to stone. I don't have an answer. No, actually I can help give you a little guidance. I don't have, you know, exact, you know, opinions or views on both of those specific cards that you're talking about. But really, when we talk about ATI and envideo, it's almost like this arms race because first of all both of these companies put out power house video cards that are great, and you'll see also they'll stagger where at one time envideo will have the most powerful card, ATI will have the most powerful card. It's almost like an AMD Intel arms race but in the video card world. Personal, I tend to prefer the envideo line. That's my feeling. I don't -- there's nothing wrong with ATI's. If you read boards, I don't know what some of the B L O chat people think, but that's -- I don't think you can really go wrong with either one. It's just going to come out of personal preference and your experience with them. >> All right. Yeah, I have made [Inaudible] right now, and I'm just looking [Inaudible] I'm kind of leaning towards the 4850, but -- but basically I was just wanting to see how you felt about that. But if they're much equal I'll probably end up going with the ATI. >> Okay. All right -- >> Thanks, guys. >> Thanks, Steven. Appreciate it. Wow, guy waited hour-and-a-half for that. >> That's your fault. [ Laughter ] >> Okay, let's get into some "candid camera" questions here. We've got Kylas [Phonetic] in Georgia, I hope I didn't butcher that too awfully. [ Inaudible comments ] >> Hello? >> Hi. >> Hello. Hey, is it Kaylis? >> Yeah, hi, it's Kaylis. >> Hey Kaylis, how are you doing? >> Good. How are you? >> Good, good, good. How can we help you out? >> I was debating between getting a Canon SD 770 or a Canon SD 870. >> Okay, so these are very similar successor models. The 8 -- I'm sorry, the 770 we say is, you know, a great camera, but in some ways its kind of slow. The performance is a little slow to cycle and to move ahead and to grab the shot, which is really key with a camera. When you push the button you want to grab that moment. On the other hand, the 870 which is a more recent model and looks better I think, we had almost no gripes except that it doesn't have any manual exposure controls, which more about being creative. For snap shots you won't even care. And there's no optical view finder, no place you actually look through with your eye. It's all done on the screen on the back. We just love that 870. We give it a four out of five, and the sub-ratings are all straight 8s, all the way across the board. That's really strong. BT, what have we got for pricing on these two? >> Yeah, pricing. At least for the 770 if you go to CNET's own shopper.com, amazon.com has the 770 for $159.94. If we jump over to the SD 870, we have -- there's a refurb that you put the first hit out shows 199.95. But if you want an establishment that you might recognize names, Circuit City is the next one at $219.96. >> All right so you -- a few tens of dollars of difference there, but Kaylis, I'd go for the 870 because you're going to have this camera more than likely for a number of years. Good camera, it's going to be the last one you buy for a while. The 870 is going to make you happier. Thanks for the call on that one. Okay, so, whew -- >> Yes. Definitely need a break. >> What an hour. >> I took my own little break there on the camera question. >> I like how you did that. [ Laughter ] >> Next off we're going to find out what happened in Black Friday lines in New York City this morning. Plus, of course, we'll be taking more of your calls. We'll see you back here in one short minute. ^M00:13:44 [ Music ] ^M00:14:05 >> Now [Inaudible] the FCC on line. Every FCC on CBS game , streamed live each week, only on cbssports.com. >> Hi, this is MC Hammer. >> I'm Tara Patrick. >> This is David Caruso. >> I'm Kurt Schilling [Assumed spelling], and you're watching CNET TV. ^M00:14:25 [ Music ] >> Under the sunny rays of Acapulco, join is your favorite Amazing Race teams each week as they find new laughs and new adventures on elimination station, only on cbs.com. [ Music ] >> What kind of technology gifts do you want to open underneath the Christmas tree this year? >> A -- one of those big multi-touch tables, like the Microsoft surface computer. >> Yeah, either like a [Inaudible] with a built in camera or a portable web camera for [Inaudible] -- >> Oh, hey, we're here. >> Oh hi. [ Laughter ] >> Well hello. What are you doing? >> Thanks for the heads up, guys. We'd have been here all day. Okay, so here's what's going on as we are continuing to plow through the last -- about 40-some odd minutes of the Holiday Help Desk live from CNET's headquarters in San Francisco, taking your calls, answering your questions, it's what to give, what to buy for those tech lovers on your gift list this season. And of course if you get on the show via phone, via webcam, or via video question you're in the running for the very last 8-gig iPod Touch that we have to give away. We've been doing these -- we had eight of these, we're down to one left. It's one per hour. And the next one's coming up in -- oh, about 40 minutes, a little bit less we'll be awarding that one. First, let's get to a live webcam call. This one is Daniel in Washington. Let's bring Daniel up on the screen. Daniel, do we have you? There he is. Hey Daniel. >> Hey. >> Hey. >> How are you doing? >> I'm doing pretty good. >> So how can we help you out today? >> Okay, so I'm in the military and I'm going to deploying in about two months. I'm looking at the Skype site. They're selling a new Internet video phone for Skype. It's roughly runs about $300. It's called and ASUS. I'm not sure of the name brand, I've never heard about it before. If you just go to the Skype site and you go to shop and you look for Internet video phone, that's what they're selling. Should I go over and buy that or should I stick with me going over and buying just some MacBook. >> A MacBook with a built-in webcam, you mean -- I find that to be much more useful. I'm all about devices that multitask. And to buy an Internet video phone that only does Internet video phoning versus a laptop that does all the things that a laptop can do plus do the webcam stuff, to me that seems like -- I mean, it's obviously more money, it's more than $300, but if you look at that value and all that you're going to get out of a laptop, that seems like maybe the better option to me. >> I'm just more concerned -- have you done a review on this before? It just recently came out, is it worth the money if I just buy that? Let's say -- not just for myself, but for my Grandma that doesn't know how to use a webcam at all -- >> A computer, right. >> Yeah. Well -- I don't know we've done a review on this. Let me double-check this. I haven't seen anything come up. Skype video phone is -- I don't think in our array of stuff yet. >> Yeah, we don't have it on our CNET set yet. >> Yeah, I don't think we have reviewed that one. I will tell you though, it's not as confusing as you might think to do -- for the parents and the grand parents to do the video calling. What you -- the main thing is you have to get your hands on the laptop first and set Skype to auto launch and auto sign in, and then just tell them whenever they want to talk to you just click your little name. I mean, it sounds like kind of an annoying thing to do to your parents, you know, to have this program auto launch whenever they sign in. But then they know if they see your name in that list that they can just call you by clicking. >> Yeah, well that would be fine. I'm just concerned that -- just wondering if you guys did a review or was it even worthwhile. Since you guys haven't done a review and nobody's talked about it, maybe I should just stick with a MacBook. >> It's definitely more of a known quantity. >> Yeah, if you're going to -- if you're open to getting a MacBook anyway, obviously for other reasons because you need a new notebook and that's the right one, that built in camera is great on the MacBook. And it's so tiny, there's no peripheral for you to lug around or for someone else on the other end to have to have clipped on something or to hold, however it works. I love the built in. Go that way. >> Yeah, I think go that way too. All right -- [ Multiple voices speaking ] >> Thank you for the question. Good luck over there. >> Thanks. >> All right, lots of people stood in line across the nation earlier this morning to cash in on great deals. Our New York team caught up with a few of those early birds. Let's have a look. [ Music ] >> Hey, what's going on. I'm Mark [Inaudible] and we are here in New York City. It's Black Friday. Now the economy, not so great this year. But that has not stopped people from coming by. There are two lines wrapped around this building. One is Circuit City, the other is Best Buy. So let's make our rounds and see what people are here to check out. [ Music ] >> Well, what are you here to buy, what brought you out here. >> I just want to buy an MP3 player for my mother-in-law and a video game for my son. That's about it. And if I see something for myself, I might as well grab it, treat myself real good. >> What are you guys here to buy? >> Movies. $2 movies. >> $2 movies? >> DVDs [Inaudible] -- all that. >> I'm looking to buy the new Sony -- what is it -- cyber shot T 300. >> How much are they knocking off the price this year? >> I can save a whopping $100 today. >> So there's this suspicious white limo in the back here. Can you tell me what's going on with it? >> That would be my limo, because I am Black Friday's VIP winner. I wrote an essay, a won first place, I got a limo to pick me up this morning and a thousand dollar gift card. All sorts of pampering, massages, I got a video camera, and I got to go in half an hour before everything else, and I got every door buster I wanted. >> That is so awesome. What was this essay about? >> It was about how I loved Black Friday shopping with my mom. >> So this is a traditional thing for you. >> Yep, every year. Diehards. >> Since when? >> I would say maybe, eight, nine, ten years? >> So you started the trend, the Black Friday trend. >> And the hair trend that you see. I'm known to start a trend or two. I got the Best Buy of the whole year. The 52-inch Samsung LCD 1080, the hottest deal -- 1499. Five laptops, HP, G 50, 104 NR. I know that because I've typed it into your site numerous times. I swear to you, it was so funny when I saw this. I've been on this all night. I haven't slept -- all night I've been on this web site. So that's pretty ironic. It was like the perfect ending of this night -- morning. It's over. >> Now the Best Buy line is still wrapped around the block. But we were here last year and it did seem a lot longer. I'm mark [Inaudible] at CNET TV here in New York, see you later. [ Music ] >> New York, baby. >> New York. >> That's where it's at. My kind of town. Anyway, just throwing that out there. [ Multiple voices speaking ] >> He's moving away? >> He's drifting, he's drifting hard. >> Oh, I'm drifting hard. Okay, we've got to get more of those questions in, right? >> We do. We've got to keep rolling -- [ Multiple voices speaking ] >> -- who have been waiting for the longest -- I want to go to Line Three, Molly, this is all you. Joe is in Chicago, question about an underwater camera for children. Hey Joe, welcome to Holiday Help Desk. >> Hello. >> How are you? Thanks for hanging in there so long. >> Oh, I haven't been on too long. [ Laughter ] >> Okay. >> That is so nice of you to say. All right, so what are you looking for exactly. >> Well, actually I've got a six-year-old son who's got on his Christmas list the underwater Little Tykes camera. The commercial -- so not sure what impressed him, but I'm just wondering if there are other options out there or if that's a good choice. >> Well, you know, I don't know too much about the underwater Little Tykes. I will look it up here. But the one that I see recommended the most, actually; the Fisher Price Kid-Tough Waterproof camera, and it looks like a serious -- I mean, it's about $100. It looks like a fairly serious underwater camera. But they do say it's, you know, it's underwater. It has some pretty good reviews. It comes in blue or pink. I assume you're looking for blue. >> Probably. [ Laughter ] >> That seems to be the other option. And then the other thing that you could consider is something that is more like a shock-proof, waterproof full-fledged digital camera that isn't necessarily for kids. I mean, six is old enough to kind of be figuring out how to use a camera, and if you got one that was pretty tough, like an Olympus Stylus 1030 S W shock-proof, waterproof, it can take a fall and it can go underwater, and then maybe it's something that the whole family could use. So that's another possible alternative. Did you find anything out about the Little Tykes camera? >> I did not. >> Either way, it sounds like you have three decent choices. >> I have seven cats and no kids. My cats can't use a camera. >> Seven? >> This is completely foreign to me. >> Anyway, happy shopping, Joe. >> Hey Joe , thanks a lot for that one. And when you need a camera for your cat, call old Cooley here, I'll let you know. Let's take a look at what's going on with kind of a forgotten art. I like to help people out who are dealing with this. Danny is in New York City, scanning, but has not scanning the usual stuff. Hey Danny, welcome to Holiday Help Desk. >> Hey Brian, hey Molly. >> How are you? >> Good. I wanted to find a good scanner that works with Vista that scans not only photos but slides and films. The scanner I had was a great Umax scanner but it doesn't work with Vista. >> Yeah, Umax was the king of the heap back in the mid to late '90s. >> I love it. It works with Windows 98 through XP, but not with Vista. >> Yeah, Umax have been an excellent scanner. Right now I'm going to feel like the winner is -- is going to be Epson. I've got to tell you, we don't do a lot of scanner reviews these days so I'm kind of flying by the seat of my pants here. But I've had three Epson scanners, and I've got a Nikon and Minolta slide scanner, all they do is slides and film. You want to do everything in one unit, and I see why. Go look at the Epson Perfection line, and there you've got to make some decisions. How much do you want to spend -- and again, these are not that much money. I kind of like the Epson Perfection V 500 Photo, which is listing at $199 -- maybe we can get some better prices on that as well. 6400 DPI. DPI is critical when scanning negatives and slides because they're tiny. You've got to have a lot of dots per inch or they look like a mess when they get scanned. It's way harder than scanning even a 4 by 6. So make sure you get very high dot-per-inch native resolution. Look out for the ones that say high resolution, quote, "extrapolated." That means they're doing it with tricks. You want real optical resolution that's very high. This appears to be that. And then you can make a decision to go higher if you want a feeder to feed in large amounts of photos. But generally, you're going be kind of trying to middle it here at around 200 bucks and get one that does everything fairly well. >> I think we should start doing scanner reviews again. Because Vista has killed my scanner. I had to get a new -- that's the kind of thing you never think about getting. But Vista is the -- the death of many a scanner. We might have to start a -- >> And scanners are such a relatively low volume thing these days. You know, a lot of folks just don't use scanners. Everything is digital cameras and getting images off the web. You're not scanning a lot any more. So I think it's kind of like a cottage industry and they probably don't get a lot of love from the folks who write drivers over at these various companies. And shame on those who don't. But Epson is really hot in the scanner space. Go Epson, try the V 500, check the specs, make sure it's going to work out for you. >> Sounds like we have a video question next, and then we are being begged to go to Line Five. So let's do our video question from Eric. >> Hello, Eric. >> Eric, hello. You look pixely. Oh, you're all better. >> Hey guys, this is Eric the musician from Griffin, Georgia, and I have a question about these little hard drive video recording devices that seem to have popped up in the past year or so. I know they just came out with an HD version, and my real question is, though, about all the generics that seem to be everywhere, every store seems to have their own generic version. Is there something specific I need to be looking for to make sure that I get the best quality, comparable to the name brand. And just so that I can make sure I'm getting something that's good -- or should I go with the name brand. Thanks a lot, and before I leave you -- ^M00:26:03 [ Music and singing ] ^M00:26:14 >> That's so sweet. >> That's my man, right there. >> That's outstanding. >> Let's hook him up. So I think you're talking about this kind of device right here. I'm looking at Don Nose [Phonetic] recent video on the western digital W D T, which is a doc that connects to your high def TV, and then you bring a portable drive to it and it plays what's ever on the drive -- >> I don't think so -- [ Multiple voices speaking ] >> Yes -- >> -- and the competitors -- [ Multiple voices speaking ] >> Thank you. >> I'm going help him out. No. He means the Flip -- the Flip Minnow, there's one from -- isn't Creative doing one now? >> RCA has one as well. >> I think RCA has one, and those are probably the ones you're talking about. I think what you really need to look for is a digital camera that takes video. >> Oh yeah. >> The thing I think that the name brands seem to have over the no-name little HD video or little video capture devices is that they have better software. They have software that has sort of one-touch up loading to YouTube. But honestly, I have -- I fell in love with these devices when I first saw them, but I now feel like because I sound like [Inaudible] brown, but I'm such a multitask freak, that to get a digital camera that takes videos is so much a better investment than to put one of these in your pocket and be carrying around a whole bunch more crap -- stuff -- things. >> Stuff. >> Yeah. >> Brian, you have -- [ Multiple voices speaking ] >> I am with you, because I used to be a, like, religious Flip video, you know, freak. And now, it's like, why do I have two things? Makes no sense. But it does have its uses, but really -- get a camera that can record it. And there are some cameras that do record -- or almost HD video, digital -- you know, point-and-shoot. So -- >> Yeah, that Panasonic Lumix that we like so much is a total -- it records in 720. >> How did I get none of that out of his question? I mean, zero -- zero. I would be going to the bank with that. >> Let's give Cooley a chance to recover with a short break, and then when we come back, Tom will show you how to use your laptop as a second monitor. >> He's drunk too. ^M00:28:05 [ Music ] ^M00:28:27 >> A young lady comes in the store and she was shopping for a phone for her husband for Christmas. But she was concerned that he was going to end up finding out. That's when I said we can do the upgrade on your phone, and we'll leave his old phone still activated. When he goes to bed, you take his SIM card out of the phone and put it in the new one, and then wrap it up. Have somebody from another room call the phone, and it will ring under the Christmas tree. And she thought that was the greatest thing in the world. I could just imagine the look of excitement on his face when that box started going off. ^M00:28:59 [ Music ] ^M00:29:13 >> Hey everyone, I'm Molly Wood. Host of CNET TV's Mail Bag. Here at the Mail Bag we love to read your letters and e-mails. The lover mail, even the hater mail. And apparently you like it too, because when we tried to make the show biweekly, boy it did you raise a stink. So we're back to every week, and you can all just calm down. But don't stop writing in, because I need you bad. Look for the new edition of Mail Bag every Wednesday on cnettv.com. >> When the biggest stars -- need the biggest laughs -- think of today. [ Laughter ] >> The Late Show with David Letterman. >> [Inaudible] are we laughing? >> I'm not sure. >> Weeknights on CBS. ^M00:29:57 [ Background noise ] ^M00:30:06 >> Welcome back to the Holiday Help Desk. We are in the last moments. It was in all caps, so what could I do. Keep the calls coming, the phones are open at 888-900-CNET. That's 2638. >> And remember, earlier this hour -- are you done? >> Yeah. >> Thank you. >> Call us. [ Inaudible comment ] >> I like how the caps mean you kind of lean back as you say it. Caps, the new cue. It's like, Holiday Help Desk >> Holiday -- call me. [ Inaudible comment ] >> Okay, earlier this hour we showed you our top pick in the laptop category. If you decide to buy one you might instantly have a two-monitor set up. Let me show you what I mean in this Insider's Secret. ^M00:30:49 [ Music ] ^M00:31:00 >> Do you ever get envious of those cool, graphic designers with a bunch of monitors going all at once? Ask yourself this question? Do I have a laptop? Because if the answer is yes you can run a multi-monitor set up of your own. I'm Tom Merit, editor of cnet.com. I'll show you how to do it on this Insider's Secrets. [ Music ] >> Now I must credit my coworker Rafe Needleman with this idea. He came by one day, saw me pecking away on my laptop and said why don't you use that as a second monitor. To which I said, back off, Rafe. But then I realized it's not a bad idea, and it's uber easy. I'm going to show you how to do it, both in Windows and in Mac. Now I'm assuming you've got a set up something like this, laptop and a monitor. Well, you don't have two laptops, just one of them. First let me show you the Windows way. You boot up, and you're in the one monitor. Right-click on the desktop and choose Properties. Then choose Settings. You'll see a second screen. Drag it to a position similar to where your laptop screen is. It should prompt you if you want to enable this monitor. Say yes. Make sure extend my Windows desktop on to this monitor is checked, and press Apply. Now here's a little hitch. Maybe I can't tell which monitor is which when I want to do that sliding. Here's how to fix that. Press Identify, and numbers come up on each screen. Now the other issue that didn't happen to me here but might happen to you, especially if you boot up in your laptop before you hook the monitor up, is it will think this is the main monitor, put your task bar and everything down here. Here's how to get out of that. Select the monitor you want to be primary, and check use this device as the primary monitor, and then press Apply. Depending on your set up, you may have to move the task bar up to that monitor. You just hold down the left mouse button while dragging the task bar to move it, and viola, you've got your multi-monitor set up. You can configure it however you want. I like up and down. Usually right under each other. You can put the laptop up to the right or to the left. Whatever you feel like. You can also look in your video driver to see if you can save profiles so you don't have to reset it every time you turn on your computer. Now, in a Mac it's super-easy. Go to System Preferences, choose Displays. And if OS X hasn't already detected your new display, press the Detect Displays button. Select Arrangement, and you can reposition the displays to reflect reality. You can even reposition the doc wherever you want. Of course there's another even easier way. Just press F7, and sometimes that will put the screens exactly the way you want. That's it for this edition of Insider's Secrets. I'm Tom Merit for cnet.com. Enjoy your new real estate. ^M00:33:38 [ Music ] ^M00:33:40 >> All right, back to your calls at 888-900-CNET. Okay. Poor -- I think it's Aljehandra [Phonetic] who we know very well from Brazil has been on the call for an hour -- >> Oh! >> Aljehandra, are you there? >> Hi. >> Yes! >> All I want to say that I am a big fan from Brazil. So you have [Inaudible] in Brazil. >> That's awesome. And what is your question, after all these long hours -- minutes. >> Yeah, right. The question about the video cards from MacBook. I saw in some sites that they were saying there were problems with the [Inaudible] when you are playing games. I want to know if Brian Tom know about some -- know about something. >> Yeah, I think he does. >> Yeah, do you know -- are you specifically referring to the MacBook or MacBook Pro line? >> It's MacBook Pro. >> Okay, now I think what you might have found is that the video card was actually having issues with the earlier MacBook Pros. I haven't read too much about any major problems with the current new Unibody MacBook Pros. But I do know that there was a defect and it's actually been acknowledged in the Apple knowledge base for the previous generation of MacBook Pros that was, you know, now is old. But was just recently surpassed by the new Unibodies. And I'm wondering if that might be what you're reading about. Because with the current line I haven't seen anything spring up, and they're pretty rock-solid, you know , the fact that they do have a dedicated G P processor that you can switch to [Inaudible] and the one on the motherboard -- does that sound potentially right? >> I think yes. >> Okay. >> I think -- I think it was primarily a problem with the older MacBook Pros. And it became a huge problem because in video, basically, wasn't acknowledging. But I think now in the new MacBooks is sounds like they're going to be watching their Ps and Qs. They've got it worked out, should be fine. Should be a pretty safe purchase. >> And other question. Could I download the video from the Holiday Help Desk when finished? >> Is it going to be available? >> We make it available, but I think we carve it up. I don't think you'll be able to download the whole ten hours -- and really why would you. But we will I think edit out parts of it and post it. But don't hold me to it, because frankly there may be a revolt. You never know. >> Okay, no problem. [ Multiple voices speaking ] >> You know what scares me? That phone call was really good. I think he was on a real phone all that time. >> I hope not. >> Oh, he went broke on that call. >> Oh, honey. >> Oh, we're sorry. Okay, let's go through a lightening round, guys. Let's go to Eric. He's calling from California. I think you know him. >> I think we do. >> Hello, Eric. >> Hi! >> Oh -- >> [Inaudible] -- >> Hey, big shout out to [Inaudible] chat room. I have -- what's up Brian Tom? [ Multiple voices speaking ] >> What's your flimsy excuse for getting on the show? [ Multiple voices speaking ] >> My sister isn't very tech-savvy, and I was wondering -- I've been looking at all kinds of portable GPS systems for her car. And I am at a loss. Like, could you guys help me out? >> Okay, so here's one of the new ones I want to talk about. We just worked this up in the car tech podcast that went up today. TeleNav Shotgun -- not saying it's the best, but it's interesting, easy to use, you'd like it because it's got some cool new tech features that you could probably communicate to her and get her to love it. It's one of these new connected devices. Now you remember those -- the Dash Express that was out, the late-departed Dash Express, because they're out of the hardware business. This one comes right in and segues right behind it. And it offers a cellular connection to the Internet to some TeleNav connected data services. It's not a wide-open browser. It's not like it's Google or Yahoo Search which other products are. So not that crazy about that. But you've got maps, traffic, gas prices are in here. A variety of other information. Buckets that they're going to add, but it's not a wide-open web browse. We give it a three out of five. We thought it was a little slow on the route calculations, but that isn't always a deal-breaker. It's often just one of those things that we like to see but isn't really a big difference. I'm looking for a price on this. It looks like its 299 -- oh, service fee. Three months are free and then it's up to -- >> Fail. >> -- 12 bucks a month. Good-bye. >> Come on. >> Yeah -- [ Multiple voices speaking ] >> I think you've got to go TomTom. >> Too bad, though. >> I really like -- it's a little bit older, but I like the TomTom one, Excel, which is also three out of five stars. >> Yeah, the Excel is hot. >> And I find the TomToms to be so easy to use and just -- just really -- they're just really device. They don't always necessarily give you turn by turn with the street names, but they give great turn by turn, they have great voices, they have all these additional features, like you can download John Cleese's voice and -- I don't know. They're just -- I find them very friendly. They're friendly. And that's pretty cheap -- >> And don't leave out the -- yeah, is 500 bucks too much? >> Yeah. I -- >> It's a little steep. >> Yeah. >> How about a new V660. I just want to put a little love in for Garmin, because I -- Bonnie Cha just bought me one of these on a recent long road trip I was on. I was really impressed. I have always been a TomTom guy, but I really loved the new V line. It's all the same software on all of them, just different levels of features, new V660, 200 bucks, it looks like. Again, it competes with the one Excel. Wide screen, basically the same category. Four out of five. We call it excellent. Another one to look at. >> Yeah, that's -- I did just actually trade in my TomTom for a Garmin. >> A Garmin. You see, yeah, Garmin is winning over some converts. >> Yeah, it's happening. >> All right, Eric -- thanks, man. >> Bye. >> Later. >> Bye. Okay, so we've got a video question coming in now, and again, this was new this year on Holiday Help Desk and it's been a huge success. This one's from Bob in Missouri. Let's take a look. >> Hey CNET Live team. We have a Wii that we got last Christmas and we'd like to either get Rock Band or Guitar Hero. Do you have any suggestions as to which one we'd like to get for Christmas this year? We mostly will be using one instrument, but at times when we have friends over we will be using more than. >> Okay, Rock Band or Guitar Hero. >> I believe Brian Tom is already singing over there, with his little -- [ Multiple voices speaking ] >> Thanks to it. >> First of all, that man kept his head incredibly still -- >> I know, right? >> Did you notice that? Now to the question. >> Like the terminator. >> If you want to have a party you've got to go Rock Band. And the other thing about the Rock Band series is the downloadable content, all right? You've got to go with -- why are you guys laughing over there, what happened? [ Multiple voices speaking ] >> What happened? [ Multiple voices speaking ] >> [Inaudible] okay. >> Beautiful. With Guitar Hero, like you said, I -- with music games, the best part about it is you can play with everybody. And if you have one guitar and you're playing by yourself, not that I'm knocking on that, it's not as fun. So go Rock Band, baby. >> Yeah, I second that. Even though I never played either. [ Laughter ] >> Oh, that's good. >> Really? >> Is it Swaty in Georgia, hey Swaty, welcome to CNET Holiday Help Desk. [ Laughter ] >> What? >> We've got a party on the phone. ^M00:40:36 >> Speaking of Rock Band parties, hello. >> Hey Swaty, what's going on? >> Hey, what's up. Um -- I was wondering, like , what [Inaudible] our AT&T or Verizon. >> That's a tough one to say off the top. I always thought Verizon was kind of a premium-price carrier. Why -- they were always like 5 to 10 bucks more for the same minutes. Am I -- am I crazy, I thought they were. >> Well, they had way higher day plans. And AT&T does have pretty inexpensive day plans, as long as you're not getting the iPhone. In which case you have no options and you can only get the $30 day plan. But they do offer 29.99 -- 19.99 -- I think $20 day plans on top of the voice plans. Just -- and this is again totally kind of anecdotal, I think AT&T seems a little bit cheaper. But it's depends on the phone. >> But you've got to go -- you've got to go pick through, you've got to open up two browser windows, go side by side, pick the same number of minutes, unlimited or how much a day do you want, and X number of text messages. That's usually your three buckets. And then see how they -- they pan out. I don't think there's any differences by geography, but you've got to go bucket by bucket and just open two windows and do it. >> Okay. >> Okay. >> Okay. >> Thanks for the call, appreciate it. Good luck with that one. >> All right, let's keep it rolling. >> We've got to roll. Let's go to -- two iTunes in a row here. First one is about playing iTunes music but not on an iPod. Say hello to Brandon, Macon, Georgia. Hello, Brandon. >> Hello, Mr. Cooley, how are you? >> Doing good. >> Oh -- >> How can we help? >> I'm doing good. I had a Sony -- I had a Sony -- >> One of those model numbers. >> Sony MP3 player? >> Yeah. And I cannot get it to download my iTunes. I have 100 and some odd songs to download, and it just won't download. >> Now is the music on -- you have on iTunes, is it stuff you bought from the iTunes store. >> Yes, I bought from the iTunes store. >> Uh-oh. >> Okay, so, no go, right? >> I think you've got a no-go, unless you can convert that music, and it's going to take a long time. You can -- the way to convert it, because what happened is this is the evil of digital rights management. You bought a bunch of songs that can only play on the iPod. They're in Apple's protected AAC format. The way to get around it is to rip all -- or to burn all those songs on CD and then rip them back into iTunes as MP3. And then you can put them on that Sony player. It's going to take a little time -- [ Laughter ] >> I know, this is why we don't like DRM. You're basic -- you know what you did? You basically just illustrated the exact problem with DRM to all of the people who don't know why it's such a bad thing. >> How many tracks do you think you have? >> 125. >> That's not too bad. >> That's not too many. >> That's not that bad. >> So you've got to burn about this many discs into audio CDs, what they call red book audio, and then rip those back to MP3s. The problem is we have what's called transcoding losses along the way. Every time you go from a burn to a rip and a rip to a burn you lose a little something around the fringes. So it might degrade your music just this much. So -- but -- >> At least you can play it on whatever you want. >> It's the only way out. >> Sorry, dude. Good luck. >> At least you don't have 2,000 songs. That would have been a lot worse. All right Brandon, good stuff. One more call, I think? >> I think we've got to kick to the ad. >> Did we go -- >> Yeah, we gotta take a break. >> They're doing this. Okay. So coming up we'll be taking our final iPod Touch winner -- one left. Is this yours? You won't find out unless you're here in one minute on the Holiday Help Desk. ^M00:43:58 [ Music ] ^M00:44:01 >> This older gentleman comes up to me and he was, like, my grand kids have moved away, their father is a missionary in Africa. And I said how would you like to see your grand kids opening their presents. As they are opening their presents Christmas day. And I showed him web cams. And he just kind of looked at me and he was like, webcam. What's a webcam. You can see them, you can talk to them. He was just amazed. He had no idea that technology could work like that. It was awesome. [ Music ] >> What's up? [Inaudible] I don't know who you are, but you're watching CNET TV. [ Music ] >> Off the cuff, on the fly, from the hip. [Inaudible] Craig's monolog, the ten coolest minutes on network television. And that's only the beginning. [ Inaudible comment ] >> Weeknights, after Dave. [ Music ] >> What kind of tech gadget presents would you love to unwrap this year? >> [Inaudible] I'd take an iPod. [ Music ] >> Sure. >> All right, we're about to pick another iPod Touch winner. But first we're going to try to get a few more names in the fish bowl. That thing is filling up fast and we've got to get it done. Okay, so let us head to the phones. Let's try -- oh, why not a router question. Steve, are you there? >> Those are always fun. >> Yes, I'm here. >> All right, lay it on us, buddy. >> So I have my Dell laptop, which is running Windows Vista business edition and my iPod touch is first generation with the 2.2 firmware connected to my router which I got from Verizon FiOS, an Actiontec M 1424-W R router. And what happens when I connect both of those devices to my router, if I'm running, like, a data or like a bandwidth-intensive application on it, such as CNET TV or the BOL live streaming live chat it will sometimes just disconnect everything from my Wi-Fi network, and then I have to go down stairs and turn off the router and then turn it back on, wait for it to boot up, and do that whole thing. And then connect everything back to it, and then resume what I was doing. >> Did you call us on Thursday? [ Laughter ] >> No, that was me again. >> That's right. >> Seriously, dude. You just put all of our questions into one. Wow. That's really detailed. >> That's amazing. We were going to, like, drag it out and trouble-shoot. But oh no. >> Steve, we kind of need to -- we've got to noodle on this one. This is more than an off the cuff type thing. And I would be wasting your time too. Can you join us on CNET Live, which would be next Thursday? >> I can. >> If you please call then that would be outstanding. You go in the fish bowl nonetheless, even though we had nothing of value for you, whatsoever. But hopefully we'll give you an iPod Touch to make up for it. So you're in the fish bowl. Tom and I will tackle that one next Thursday, I promise. And also send me an e-mail. You know where to find me on the site. Send me an e-mail just to remind us this is coming up, and we can, like, hire Cisco to work on it for us for a few months, and get that one figured out. Wow, you are detailing with a big, grappling issue right there. >> Monster. I believe we call that a punt. >> Let's go to -- keep moving fast here. Line One. IPod speaker doc. Hello Parker in Florida. Welcome to CNET Holiday Help Desk. >> Hello. I'm wondering what's the best iPod speaker doc I can get, like an iHome or something like that. >> I know Brian Tom has a huge list ready to go for you. >> Yeah, Parker, what's your price range that you're kind of trying to target here? >> Maybe about $100. >> Okay. So definitely, like you said the iHome for people that are not familiar with it, one of the cool features that does make it popular, it does have the alarm clock functionality in it. I would also look just for a little better sound quality. But not -- doesn't have the alarm clock is the Logitech Pure-Fi anywhere speakers. They're this long rectangular design. They sound really nice for that -- and they're around I think like 98 or even $78 for some of those models. Those would be the two that I would point you to in that price range. >> Yeah. >> Okay. >> I -- I have to say the iHome speakers sound kind of terrible, but I really like -- they've got one that I mounted better by counters, and it has a little remote control that is magnetic and goes on the fridge. It's a perfect little kitchen stereo system. >> Or -- if you want to -- if you want to kind of go whacky, the mStation Orb. Check this guy out. Matching colors to I think a certain generation of Nanos. Look at that thing. >> Oh wow. >> It's kind of '70s groovy. You know? >> Yeah. >> That was before your time, B. C.. >> Yeah, it was. Way before. >> All right. Anyway, so there's -- there's some ideas there. But yeah, Brian's suggestions are actually serious. So go with those. Let's go to -- I'm not taking any router questions, so Scott, you sit still. Let's talk to Sean who is in Wisconsin. Hey Sean, welcome to Holiday Help Desk. >> Hey, how's it going. >> We're doing good. How can we help you out in the waning moments here? >> Oh, well you know, I'm looking to get an android-based cell phone for myself. And I've been looking and looking and looking on line. And I found, you know, four or five different phones that claim to be running android. And I'm not sure if any of them actually are. >> Or exist. >> The QIGI I 6, Q-I-G-I -- the ZZZ phone, the SciPhone, S-C-I-P-H-O-N-E -- they call that the Dream G2. And of course the T-Mobile G1. Now I know the T-Mobile G1 is real, but I'm not a big fan of that design. And I'm wondering if this of these other phones actually exist. >> Well, I -- I think they probably do exist. I mean, the SciPhone Dream G2 has been written up as the G2. The thing is that they're not -- they're not phones from big name -- I mean, what happened is android -- anybody can use it. Anybody can put a version of android on some hardware. And at this point it's going to come down -- you're probably going to be seeing a lot of phones that are some version of an android phone. It's just going to come down to you being a savvy shopper. You know, the only android phone that we consider to be official right now may be fairly or unfairly is the G1, because it's an HTC phone. I mean, it's a, you know, and it's with a major carrier. >> And are any of these other phones picked up by a carrier or are they just out in the wild. >> No, they're all unlocked Chinese phones. >> Yeah, that's where it's going to be dicey, especially if you have any hassles. Your carrier is going to say, better luck, baby. >> They're going to go, I'm sorry, did you say unlocked Chinese phone? >> Yeah, click. >> On your own. >> Right. So -- >> I'm a little bit worried. I was specifically looking at the zzzPhone. And their web site looks like a 12-year-old made it. >> It's very possible -- >> And you -- [ Multiple voices speaking ] >> You already had the right instinct. >> Yeah, you're on the right track there, little buddy. >> Go with your gut, baby. Stay away from that. Alex in Dayton , question about hard drives and networking. Hello Alex. >> Hello. >> What are you working on over there? >> I wanted a single hard drive that I could use for the whole house, just so everybody could use it and network that all out to everybody. And I just didn't know which would be the best one. >> Well the one that I would say we like the best with maybe a few qualifications but not many is called the is Drobo, the data robot. And this is what's called a nas device. If you're looking generically what you're looking for is a nas device. Network attach storage is what that means. It's a hard drive that you connect to the network and every machine on the network can access it to write or to read. That's what the nas concept is. The Drobo is a very slick device because it allows you to take any hard drives you've got of different sizes and stick them in there and add them all up into a big old stack of storage. And you can configure it different ways for various types of security and performance. We're very fond of this device. Unfortunately, it's not the cheapest. It tends to be a little on the pricey side, and I believe you still have to buy a separate network adapter for it to make it a network drive, not just a USB or FireWire drive. >> Yeah, that Drobo is pricey. We also like the Synology, S-Y-N-O-L-O-G-Y disc station -- DS 107 plus, which we say is the most sophisticated nas device we've ever tested. It's a little bit -- it might be a little bit advanced in terms of networking, but it's very powerful. >> And another way to go, if you have an old computer around, I mean, any kind of old computer, you can turn that into a server, a storage server is a great way to get your self this kind of device without having to buy any hardware. Because a computer that sits on the network that has its drives shared within its operating system is a network attached storage drive. And Tom just gave me a great reminder here -- freenas.org -- free, N-A-S, dot, org, open source software to turn that old PC into a storage server. I bet you've got an old computer hanging around. Why don't you just do that. That's what I do. I don't own any nas servers, I just make them out of old computers. >> Yeah. >> It's time for that moment we've been waiting for since 8 AM this morning. [ Multiple voices speaking ] >> And of course the last call -- I can't pronounce the name the J-N-O -- how do you pronounce your name? >> Joe Mac? >> Joe Mac. Of course. That's obvious. >> Obviously. That's how you spelled it. >> J-N-O. >> What's up, Mac? [ Laughter ] >> Okay, so you're the last call, man. What's your question for us? >> Well, it's about [Inaudible] and I'm kind of -- I need to buy one right now. My brother is begging me for it. And I want to see if it's really worth it to spend $100 more and get the more expensive one rather than get him the 399, and especially Tom Merit -- Tom, I think, yeah -- he did mention that credit card and a $150 off -- >> Right. >> Yeah, Brian Tom is waiving his hand madly. He has so many thoughts about this. [ Multiple voices speaking ] >> Okay, so really the difference in that $100 -- the more -- $100 higher priced PS3 is the hard drive capacity. The standard one is the 80-gig, right? And then you have the 160-gig. Functionality is -- there's no difference. Unfortunately, neither of those machines will be backwards compatible with PS2 games. You won't have the media card readers in the front for Flash so you can just stick in your camera cards and watch them right off the bat. And they both only come with two USB ports. So it really comes down to if you feel that you're going to be using this more as a media device to download movies and TV shows or play a lot of demos, and maybe use it as a media server. That's where you might think the $100 is more worthwhile for you. Otherwise, I got the 80-gig. I'm happy with it. >> Okay, slow down -- [ Multiple voices speaking ] >> PS3 play. Are we talking about AVI files? >> Geez, it supports a variety of files. It supports -- I don't remember if it supports Windows media files off the bat, but, like, you know, MPEG 4 files, what -- and also, like I said you can purchase them directly through the PlayStation network store for a lot of those high def TV shows and what not. >> All right. So that's the way we're going to take that. It's pretty clear which way to go on that one I think. >> Cheaper. >> Okay, it's time for another winner. This is our last winner. [ Multiple voices speaking ] >> Bonnie's put the last ones in. >> 154 calls today. Thank you so much for an incredible turn out for the Holiday Help Desk. Molly -- >> And look. No, no. I have to give my pick over to Tom. >> Dr. Tom Merit -- >> Dr. Tom Merit. >> He didn't get to draw one and he lost his [Inaudible] -- come on in Tom. >> Tom Merit is going to give us our last winner. It's -- [ Multiple voices speaking ] >> His scratchy old voice. >> This is the last one, folks. Here it is. Who have we got, Tom? [ Laughter ] >> Give that to [Inaudible] -- >> Steve in Utah. Needed a DSB light for his daughter from the noon hour, Pacific. Going way back -- back in the stack. Steve, the phone is ringing. That's us. Pick it up when we call, we want to give you one last little bit of a chat there. We're done! [ Multiple voices speaking ] >> -- the show is over. >> That's all right. He left. That was six hours ago. You kidding me, he's at dinner. >> And he probably -- he's Utah, yeah [Inaudible] west coast. Yeah. He could. All right folks, thank you so much for joining us. On behalf of all of our hosts today, myself, Molly, Tom Merit, the pieces of him that are still left, Brian Tom, Natalie Del Conti, and a phenomenal production and technical crew on Holiday Help Desk. We thank you so much for an enormous turn out, making our fourth year such a big success. Thank you so much, we'll see you next year on the Holiday Help Desk, and next Thursday on CNET Live. Bye-bye. ^M00:56:26 [ Music ] ^M00:57:09 >> Sector Two, recon complete. >> Activity in Sector Three. >> We've got police at 12 o'clock. >> Here we come. >> It's payback time. >> Launch attack on my go. ^M00:57:40 [ Music and background noise ] ^M00:57:55 >> I'm going to get you next year. >> I don't think so. >> Not going to happen. >> I get a big ball of it and then I compact it as much as possible. And then I stand back and I just -- >> Everyone loves a good snow ball fight. >> Every winter me and my brothers have a snow ball fight, and every year I vow to get even with them. >> Bad guys are mean, man. They come out of no where, throw snow balls at you. >> I always want revenge. >> Sometimes you can use a little technology to gain the upper hand. >> All right, so we would need walkie-talkies. >> Hands free micro talk radios. >> Then I have one of those really small computers. >> Binoculars. >> Dark skull caps. >> Your pet monkey who is rabid. >> Wireless surveillance. >> Can even take pictures and video. >> Ooh, zoom, buzzz! >> If it made a noise they would find you. >> No more ambushes. >> Advantage? Technology. >> I would win. >> Kick their butts.