GM introduces its new customer service platform, Ultifi

The opportunities presented by advancements in technology are enormous. The mass adoption of electric vehicles will be a transformative moment in our history. But for most drivers, it will be an entirely new experience. We want to reimagine the whole concept of vehicle ownership and driving. And we're calling that reimagined experience Alta phi. Ultifi is a promise of a more personal Evie experience putting you in control, a single unified platform that simplifies discovery, education and management of your GM products and services, making it easier for you to explore Evie options like, Make a reservation, get transparent pricing, purchase a vehicle online, or visit a local dealer to complete your purchase in person. It will provide owners with a unique customer ID. They can use to set up an online account, set preferences, book a service or make additional purchases. The vehicle intelligence platform gives us the ability to deliver over the year updates to your vehicle. You should expect both ongoing free updates as well as opportunities to purchase premium content and feature upgrades. As well as personalization options, media streaming services and third party applications. At the center of it all will be the all new mobile app experiences. My Cadillac, my Chevrolet, my GMC, and my Buick all coming in spring. These apps provide a remote control for your vehicle that will continually evolve and advance over time. You will be able to view your account, manage payments and collect rewards. All right from the app, and the new family sharing feature will provide access to the vehicle for up to eight family members. Perhaps most importantly for our Eevee enthusiasts is the energy tab. It will help new and longtime Eevee drivers accommodate battery charging more easily into their lifestyle. Our goal is to have your home charging unit installed before you even take possession of your vehicle. So you can plug in your car at night, just the same as you do your mobile phone. If you need a quick charge while you're out driving, we'll be able to help you find the nearest charge station, set up a payment and start charging all in the same app. All team powered vehicles charge very quickly. They will provide up to 90 miles in a 10 minute charge, which means you'll be able to easily top up whenever you're on the move. Another way we're reimagining the future of the driving experience to focus more on you, the driver is via OnStar OnStar has provided remote services to GM drivers for 25 years, we hear countless stories of OnStar subscribers relying on the button inside their vehicle at some of the most crucial moments in their lives. Today OnStar receives 150,000 calls a day. More than 6000 automatic crash response notifications, and 120,000 remote vehicle unlock requests every month. And last year, we announced that OnStar was extending its Lifeline even further with the introduction of the OnStar Guardian app, which places OnStar services on your mobile phone, providing access to an emergency advisor. Wherever you are, and whoever's car you're driving or riding in, as well as extending services to loved ones for added peace of mind. In addition, and more recently we announced OnStar insurance in the short term. It will make it easy to purchase insurance from GM through the OnStar Insurance Services. But in the future, it will leverage the vehicles OnStar telematics data to personalize insurance premium based on your individual driving behavior, giving people the ability to directly influence the cost of owning and operating their vehicle. I know of a time, we will have the ability to integrate automatic crash response with Onstar insurance to help streamline the entire claim process. We have very big plans.