Death of Samsung's Note 7 leaves unanswered questions
Death of Samsung's Note 7 leaves unanswered questions
2:15

Death of Samsung's Note 7 leaves unanswered questions

Tech Industry
It's official, the Galaxy Note 7 is dead. Samsung has finally pulled the plug on the Note 7 with a second recall, telling all owners, even those with replacements to shut off the phone and exchange it for a different model. The company has permanently stopped production of the premium phone that's Prone to catching fire. The nightmare of recalling 2.5 million phones globally, escalated into a mortifying disaster for the brand, after so-called safe replacement models, also started Starting catching fire. Even though the phone is dead, the drama isn't over yet. Customers now have to deal with the headache of getting refunds or gettings carriers to exchange the phone again. The whole recall also raises some big questions that Samsung's Still has to answer. For starters what is the source of the battery fire malfunction? After the first recall, Samsung pinned the blame on a production error from one battery supplier. But there are deaths over that reasoning when safe replacement phones still have the problem, even though they had batteries from a different source. Was the rush to produce batteries quickly the cause for more errors at a different factory? There's another layer to the mystery, several Note 7 phones in China also caught fire, even though the Chinese models were said to have batteries Is from a different supplier. For consumers to trust Samsung again, the South Korean company needs to breakdown exactly what went wrong and what steps it is taking to avoid this from happening in the future. There's also a question of how much damage does this done to Samsung financially. Some analyst have estimated to Reuters that it could cost the company as much as $17 billion. And then there's the matter of repairing consumer trust. Will Samsung ever make a Note8 or this is disaster so bad that it won't make anything called a Note again? There's still a large fan base for these larger Note models. If you have a Note7 write to me, share your experience or what phone you're trading it in for. Or If you're going to hang onto it. I hope you don't, but some people have already commented on our Facebook page that they still want to use the potentially explosive phone. Please don't. That's it for this [UNKNOWN] update. I'm Bridget Carey. You can stay on top of the biggest stories at CNET. COM/UPDATE

Up Next

Download Netflix shows to watch offline
ud113016.jpg

Up Next

Download Netflix shows to watch offline

Amazon's next Echo said to come with a screen
ud112916.jpg

Amazon's next Echo said to come with a screen

Curved iPhone 8? Apple said to be exploring OLED screens
ud112816.jpg

Curved iPhone 8? Apple said to be exploring OLED screens

Black Friday and other turkey traditions are evolving
ud1123162.jpg

Black Friday and other turkey traditions are evolving

Facebook drone accident under investigation
ud112216.jpg

Facebook drone accident under investigation

Facebook needs you to fight fake news
ud112116.jpg

Facebook needs you to fight fake news

Airbnb wants to be your travel agent
ud111816.jpg

Airbnb wants to be your travel agent

Wait, how fast can Qualcomm charge a phone?
ud111716.jpg

Wait, how fast can Qualcomm charge a phone?

Snapchat may be worth $30 billion with IPO filing
ud111616.jpg

Snapchat may be worth $30 billion with IPO filing

Nintendo puts a price on Super Mario Run (and the Switch?)
ud1115162.jpg

Nintendo puts a price on Super Mario Run (and the Switch?)

Tech Shows

The Apple Core
apple-core.png

The Apple Core

Alphabet City
alphabet-city.png

Alphabet City

CNET Top 5
top-5.png

CNET Top 5

The Daily Charge
the-daily-charge.png

The Daily Charge

What the Future
what-the-future.png

What the Future

Tech Today
tech-today.png

Tech Today

Cooley On Cars
on-cars.png

Cooley On Cars

Carfection
carfection.png

Carfection

Latest News

Exclusive Clip from Apple TV's 'Dark Matter'
Dark Matter Apple TV Plus

Exclusive Clip from Apple TV's 'Dark Matter'

Apple's Find My vs. Android's Find My Device Network
find-my-thumb.png

Apple's Find My vs. Android's Find My Device Network

The Galaxy S24 Ultra With Samsung DeX Replaced My Laptop
240613-site-samsung-dex-1

The Galaxy S24 Ultra With Samsung DeX Replaced My Laptop

The Great Apple AI Divide Is Coming
240613-yt-omt-apple-ai-divide-wwdc-v07

The Great Apple AI Divide Is Coming

All the Big News from Elon Musk at Tesla's 2024 Annual Shareholder Meeting
elon-1

All the Big News from Elon Musk at Tesla's 2024 Annual Shareholder Meeting

Our Fave EV Truck Gets Even Better: Testing the New Rivian R1T, R1S
240610-yt-rivian-off-road-experience-v04

Our Fave EV Truck Gets Even Better: Testing the New Rivian R1T, R1S

Home Security Cams Like My Nest Doorbell Are Getting Smarter With AI
must-use-subject-ring-doorbell-device

Home Security Cams Like My Nest Doorbell Are Getting Smarter With AI

Apple Watch: New Features Coming in WatchOS 11
cnet

Apple Watch: New Features Coming in WatchOS 11

Apple's MacOS Sequoia: The New Features You'll Want to Try
240610-yt-macos-ai-mac-vs-ai-pc-v06

Apple's MacOS Sequoia: The New Features You'll Want to Try

Apple Intelligence: What to Know About Apple's Gen AI
cnet

Apple Intelligence: What to Know About Apple's Gen AI