Former Equifax CEO apologizes to Congress, blames hack on human error

The criminal hack happened on my watch and as CEO I am ultimately responsible and I take full responsiblity. I'm here today to say each and every person effected by this breach, [BLANK_AUDIO] that I'm truly and deeply sorry for what happened. I've talked to many consumers, I read your letters, and EQIUFAX is committed to make it whole for you. We know now that this criminal attack was made possible because a combination of human error, and technological error. The human error Involved the failure to apply a software patch to our dispute portal in March of 2017. The technological error involved a scanner which failed to detect that vulnerability on that particular portal. Both errors have since been addressed.