Samsung explains what went wrong with exploding Note 7 batteryA manufacturing flaw gets the blame for why Galaxy Note 7 phones are catching fire. Meanwhile, a software update could reduce future incidents -- but there's only one way to know you have a good battery.
Samsung may have pinpointed the problem with its explosive Galaxy Note7 phones. The Korean company is reporting that it found a production error with the battery cells that push together the negative and positive poles. Which causes The battery that heat up excessively. That's according to Bloomberg which found the report in a file into the Korean Agency for Technology and Standards. Samsung has recalled all notes having phones after multiple reports of these bad batteries causing phones to combust And if you have a Note 7, this is not something to be ignored. Just a few days ago a six year old boy in New York was reportedly burned when the Note 7 exploded in his hand as he was watching a video. Call your carrier, find out how to get a replacement. Or demand to get another phone to use in the meantime while you wait for the replacement because it's not worth the risk to use it anymore. Several airlines are now telling passengers to not use or charge Note 7's on flights over fears of it catching fire. Our producer witnessed this herself the other day when she travelled Aero Mexico. And flight attendants were issuing warnings about the Note7, but because you know some people are still gonna use the phone, Samsung is working on a software update that will cap the battery from being charged past 60% to reduce the change of it running too hot. But, it's not a guaranteed fix, and that software update may not come out. For weeks. If you were looking to get a replacement or you just want to pick up a cheap refurbished model when they do fix the Note 7, you want to look for a blue S sticker on the box near the bar code. That way you know you have a model that won't blow up. That's it for this tech news update, I'm Bridget Carey. You can stay on top of the biggest stories at cnet.com/update. [SOUND]