Note 7 fallout: Stick with Samsung, get $100Loyal customers are rewarded after the second recall for the Galaxy Note 7, whereas refund seekers are promised $25. But returning the fire-prone phone can be a hassle.
Samsung is giving $100 to Galaxy Note 7 customers if they stick with a Samsung for their next phone. Now that the phone is officially recalled for a second time, customers of the fire prone Note 7s are required to to turn off the phone and return in immediately. Customers that exchange it for another Samsung phone are gonna get $100 in credit To show appreciation for their loyalty. Those that want a full refund or want to switch to another brand, they're gonna get $25 from Samsung for their troubles. And retailers, including Amazon, are also giving money back for accessories. But exchanging the phone can be a headache depending on where you bought it from. Most retailers say you can walk into a store to return it, but Verizon is asking people to do their exchange online. And Verizon is going to send a box to mail back the phone. Samsung is also sending people special, thermally insulated boxes to return the phones because simply dropping a potentially explosive lithium-ion battery in the mail is a bad idea. In Samsung's return kit you only have to return the phone. It goes in a plastic, static shield bag, then into a box, which goes into another box, and that goes into a third box that's lined with white ceramic fiber paper. And that paper may irritate skin, so Samsung also included gloves. To handle the packaging. US regulations prohibit shipping recalled batteries by air so it will have to travel by ground transportation. When news of the Note 7's continued problems came to light earlier this week some CNET Update viewers wrote in to tell me They just don't want to return the phone. Most reasons were because there's just not much out there like the Note 7 with its large screen and stylist. But these users are loyal. And that loyalty may mean we can see risk of fires if people continue to use it. If your safety isn't enough to convince you, remember if resale value is now zero dollars. Which is why some people also rode in. To say that they're gonna switch to older Note models just to keep with something similar. That's it for this Tech News update. I'm Bridget Carey. You can stay on top of the biggest stories at cnet.com/update.