"How to remotely troubleshoot a Windows 10 PC"
will start after this message from our sponsors.
How to remotely troubleshoot a Windows 10 PC
Got a minute?
Here is how you provide remote tech support from one Windows 10 computer to another.
First, make sure both devices are running the Windows 10 Anniversary Update.
From your PC, click Start, Windows Accessories, and Quick Assist.
Choose whether you want to give assistance or receive assistance.
In this instance, if you're the one helping, click give.
When prompted sign in with your Microsoft account.
Windows will generate a code that you can give to the other person on the end through email, phone, or a text message.
The recipient needs to enter this code when they click receive assistance in the quick assist box.
Confirm that you want to give the helper access to your PC and the connection will activate.
The helper will see the other person's desktop and be able to control the computer remotely to diagnose and fix the problems.
The recipient can watch the action and see notes on their screen.
In San Francisco, I'm Lexy Savvides, CNET.com for CBS News.
3 hidden iPhone photography tricks
5 apps for group video calls
5 quick tips to speed up a slow PC
Create a digital picture frame using an old iPad
3 ways to improve the calorie count on your fitness tracker
Google Maps tips for summer travel
How to download videos and music before you travel