Death of Samsung's Note 7 leaves unanswered questionsIf Samsung wants to win back consumer trust, it needs to first answer questions about why its phone is prone to catching fire.
It's official, the Galaxy Note 7 is dead. Samsung has finally pulled the plug on the Note 7 with a second recall, telling all owners, even those with replacements to shut off the phone and exchange it for a different model. The company has permanently stopped production of the premium phone that's Prone to catching fire. The nightmare of recalling 2.5 million phones globally, escalated into a mortifying disaster for the brand, after so-called safe replacement models, also started Starting catching fire. Even though the phone is dead, the drama isn't over yet. Customers now have to deal with the headache of getting refunds or gettings carriers to exchange the phone again. The whole recall also raises some big questions that Samsung's Still has to answer. For starters what is the source of the battery fire malfunction? After the first recall, Samsung pinned the blame on a production error from one battery supplier. But there are deaths over that reasoning when safe replacement phones still have the problem, even though they had batteries from a different source. Was the rush to produce batteries quickly the cause for more errors at a different factory? There's another layer to the mystery, several Note 7 phones in China also caught fire, even though the Chinese models were said to have batteries Is from a different supplier. For consumers to trust Samsung again, the South Korean company needs to breakdown exactly what went wrong and what steps it is taking to avoid this from happening in the future. There's also a question of how much damage does this done to Samsung financially. Some analyst have estimated to Reuters that it could cost the company as much as $17 billion. And then there's the matter of repairing consumer trust. Will Samsung ever make a Note8 or this is disaster so bad that it won't make anything called a Note again? There's still a large fan base for these larger Note models. If you have a Note7 write to me, share your experience or what phone you're trading it in for. Or If you're going to hang onto it. I hope you don't, but some people have already commented on our Facebook page that they still want to use the potentially explosive phone. Please don't. That's it for this [UNKNOWN] update. I'm Bridget Carey. You can stay on top of the biggest stories at CNET. COM/UPDATE