TotalFax

The Good Easy setup.

The Bad Clunky fax viewer and cover-page editor; no OCR; poor customer support.

The Bottom Line TotalFax fails to match the competition in terms of performance, features, or pricing. For PC-based faxing, you're better off with WinFax Pro.

Editors' Rating
5.0 Overall

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TotalFax
TotalFax
Microsoft Windows 10 Home
Microsoft Windows 10
Google Android Nougat
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HulloMail
HulloMail
Lumosity (Android)
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Price ... ... ... ... ...
Setup ... ... ... ...
9
Features ... ... ... ...
6
Interface ... ... ... ...
9
Performance ... ... ... ...
7

Review

TotalFax

TotalFax isn't the worst fax program we've seen, but it certainly has problems. Let's start with what it does right: TotalFax is easy to install. Like its competitors, it accurately detects your fax modem and installs itself in just a few minutes. And, like WinFax Pro and HotFax, it allows you to fax from most Windows apps--meaning that, in Microsoft Word, for instance, you select Print from the File menu and choose TotalFax from the list of printers. TotalFax isn't the worst fax program we've seen, but it certainly has problems. Let's start with what it does right: TotalFax is easy to install. Like its competitors, it accurately detects your fax modem and installs itself in just a few minutes. And, like WinFax Pro and HotFax, it allows you to fax from most Windows apps--meaning that, in Microsoft Word, for instance, you select Print from the File menu and choose TotalFax from the list of printers.

Despite a few nagging phone-disconnect glitches in our tests, TotalFax also handled basic send/receive tasks satisfactorily. So why the low rating? It's because competing fax programs offer more features for about the same price (or, as in the case of $59.95 HotFax 5.0, a lot more for less money).

Tricky interface
The TotalFax interface lacks many of the helpful, intuitive features found in competing programs. For instance, when sending a quick fax from within TotalFax, there's no preview feature for viewing the page before faxing it. The program offers only a few cover-page templates, and its cover-page designer is awkward to use, particularly if you're trying to edit text within a field. (Specifically, you should be able click the text tool and add or delete text anywhere on the page, but you can't in TotalFax.)

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