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HP Photosmart Premium Fax e-All-in-One (C410a) review:

HP Photosmart Premium Fax e-All-in-One (C410a)

The Photosmart Premium C410a employs a five ink-tank system (yellow, cyan, magenta, and two black cartridges). High-yield black cartridges (564XL) cost $17.99 for a rated 750 pages, and high-yield color ink cartridges (564XL) cost $22.99 for a rated 550 pages. Working with these figures, monochrome pages cost 2.4 cents a page, and color pages cost 4.1 cents a page. These numbers are roughly average for an inkjet, though the Lexmark Pinnacle Pro901 uses high-yield black ink cartridges that cost only $4.99 and deliver monochrome prints at less than a penny per page. The Pinnacle Pro901 also boasts a low 3.2-cents-per-color-page figure.

In lab testing, the HP Photosmart C410a proved itself an above-average performer across all four of our speed tests among multifunction printers (MFP) in its price range. On our speed tests, it produced just over eight pages of monochrome text, four pages of color graphics, and just over six PowerPoint slides per minute. Those speeds trailed the performance of the Epson WorkForce 840, our Editors' Choice for this category, but outpaced similarly priced MFPs such as the Lexmark Pinnacle Pro901. It also clearly outclassed an entry-level, two-tank MFP, the HP Photosmart D110a, which shows the performance you gain as you scale up HP Photosmart line.

The Photosmart C410a also produced 1.35 4x6 photos per minute; we think anything over 1 4x6 photo per minute is respectable, and even the highly rated WorkForce 840 failed to hit that mark.

The Photosmart C410a's speed does not come at the expense of quality. It produced crisp, dark black text, which was clearly superior to the Lexmark Pinnacle Pro901's text quality. Color graphics and photos exhibited accurate colors, though we found that copies of photos, come out slightly blurry. That said, we recommend simply reprinting a photo from its digital source if you need another copy.

Speed tests
(Longer bars indicate better performance)
Black Text (PPM)  
Color Graphics (PPM)  
Photo (PPM)  
Presentation (PPM)  
Epson WorkForce 840
HP Photosmart Premium C410a
Lexmark Pinnacle Pro901
Canon Pixma MG6129
HP Photosmart D110a

Service and support
HP backs the Photosmart C410a with its exclusive enhanced support services: a dedicated toll-free number, troubleshooting over online chat with an HP expert, and a one-year warranty that guarantees repairs with "Next-Day Business Turn Around" and offering brand-new replacement units for the first 30 days after purchase.

In addition, HP offers an added Accidental Damage Protection and a Pick-Up-and-Return program that sends an authorized courier to pick up your failed equipment and deliver it directly to an HP-designated repair facility.

You can find more warranty information by visiting the HP Support Web site that also features online classes, FAQs, driver downloads, and troubleshooting tips, as well as a new shopping buddy that puts you in a chat room with an HP sales rep so you can ask questions before you buy.

For a home office that needs copy, scan, and fax functions, the HP Photosmart Premium C410a offers crisp speeds and output. Its low-capacity paper tray limits its appeal for high-volume offices, but HP's ePrint and AirPrint features make it a worthwhile option for home users.

Find out more about how we test printers.

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