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BlackBerry Z10 review:

BlackBerry Z10

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Typical Price: £450.00
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The Good Attractive, lightweight design; BBM; Great built-in editing software; Good on-screen keyboard; 4G in the UK.

The Bad Apps are lacking, hard to find or too expensive; Interface quirks will prove annoying; Awful maps app; Mediocre battery life; Expensive.

The Bottom Line BlackBerry's first BB10 smart phone is a decent device, with a brand-new interface and some great software features like BBM and built-in photo editing. App selection is lacking, however, with available applications often overpriced or hard to find. Combined with software quirks, a high price and a terrible maps app, the Z10 is a reasonable first effort for BlackBerry, but not more deserving of your cash than its established iOS and Android rivals.

Visit manufacturer site for details.

CNET Editors' Rating

6.5 Overall

After months of delays, the company formerly known as RIM has bestowed its new flagship phone upon the world. Running the all-new BlackBerry 10 operating system, this 4.2-inch smart phone has the hardware -- and the price tag -- to match high-flyers such as the iPhone 5 and Samsung Galaxy S3.

You can snap one up now for £480 SIM-free, or on a contract deal starting at £31 per month. Is it worth your time and money, or is BlackBerry simply too late to the party? Read on to find out.

Should I buy the BlackBerry Z10?

The BlackBerry Z10 is a poor choice for most smart phone buyers, as it offers few extra features over rival high-end smart phones, but is just as expensive. The Z10 isn't a bad phone by any stretch of the imagination -- it offers a pleasant design, an interesting interface and great built-in photo and video editing. At this price, however, it's simply not good value.

The new BlackBerry 10 certainly has some interesting ideas, and software treats such as a refreshed BBM are certainly tempting. But this fresh-from-the-oven operating system is too rough around the edges -- too full of unusual quirks -- to recommend over Android or iOS, both of which have been polished to a brilliant sheen over the last few years.

The app selection is weak compared to that of other operating systems. This may change if BlackBerry 10 becomes more popular, but for now your pennies are better directed towards other platforms, which have a wealth of great apps, and better app discovery. The built-in maps app offered by the Z10 meanwhile is terrible, and does much to undo the good work of BlackBerry 10's great virtual keyboard, or business-centric Balance features.

In short, BlackBerry deserves praise for experimenting with a new kind of interface and bringing something different and new to the smart phone world. When it comes to actually spending your money however, the Z10 is good, but not good enough.


There's a lot to like about the authoritative look of the Z10, though there's no denying it borrows heavily from the iPhone 5's design. Once you wrap your digits around this smart phone, though, it feels very different from Apple's mobile, as it's made from plastic and has a soft, rubbery finish layered over its rear.

BlackBerry Z10
This rubbery plastic coating feels lovely and soft in the hand.

While the software will take some getting used to (more on that below), there's nothing unconventional about the design of this phone. A blocky black rectangle, you get a lock button on the top and volume keys on the side, and that's about it.

Between the volume buttons is a key that triggers the phone's voice control, though I suspect most owners would get more use out of a dedicated camera key that fired up the phone's photo-taking app.

On the plus side, the Z10 feels very light at 137.5g, and it's only 9mm thin. The iPhone 5 is thinner by about 1mm, but you'd be hard pressed to notice much difference -- this is a portable, neatly packaged mobile, and the best design job I've seen from BlackBerry in years. Beneath the rear cover you'll find access to a microSD card slot, which happily you don't need to remove the battery to use.

BlackBerry Z10
The design is minimalist and attractive, but I feel like I've seen this phone somewhere before.

On the left side there's a micro-HDMI port, and a micro-USB port for charging. This placement doesn't seem ideal, as it makes holding the phone while it's charging uncomfortable.

There's an alert light on top of the Z10's display, though one irritation here is that the light pulsates with a glowing orange light when the phone is switched off and charging. As you're most likely to be charging a switched-off phone right next to your bed, this seems like an odd decision -- I had to turn the phone over onto its face so that the alert light didn't keep me awake.


The screen makes a good first impression. It measures 4.2 inches on the diagonal, packing in 768x1,280 pixels, which is an entirely respectable number. Consequently, everything on this display looks extremely sharp, so your photos or high-res videos will look satisfyingly crisp.

Elsewhere the display ticks all the boxes -- bright, colourful and close enough to the top of the glass front to lend this smart phone a luxurious feel.

That's good news, though I've seen displays on rival mobiles that were equally impressive. The Galaxy S3, Nexus 4 and iPhone 5 all offer similarly sparkling panels that leave little to be desired.

A minor criticism of the Z10 would be that much of its operating system seems quite dark -- unsurprising considering BlackBerry's signature black branding. The result is that reflections come into play frequently, so you'll spend a fair amount of time staring up the inside of your nose.

BlackBerry 10

These days, if you're throwing down hundreds of pounds for a smart phone, you'd expect tip-top software. Is the new BlackBerry 10 operating system a worthy alternative to iOS and Android? Let's take a look.

While unlocking the phone is simple enough (just swipe up on the screen), there's a steep learning curve when you first start swiping around BlackBerry 10 as there's no home button, and no clear homescreen that gives a 'default' view. Instead you weave fluidly through apps and screens, with less of the 'jump to homescreen, open app, repeat' process you'll be used to if you've used a high-end smart phone before.

It's a brave idea, and of course the only reason we expect homescreens and home buttons these days is because they're standard on Apple, Android and Windows Phone mobiles. That doesn't change the fact that BB10 takes a little getting used to, however.

The centre of BlackBerry 10 is a screen that shows your most recently opened apps, tiled in a two-by-two grid on screen. You can close apps by tapping a small 'x' in the corner of each tile, and tapping one jumps you back into that app. If you swipe up you see one more screen of recent apps, making eight in total.

The multi-tasking page shows four running apps on-screen at once.

Oddly, that's your limit. If you open a ninth app while you have eight already open, the last-used app gets knocked off the bottom of your list, and if you open that app again by finding it in your long list of installed apps, it will open afresh, forgetting what you were last doing.

In other words, it seems that you can only have eight apps multi-tasking at the same time, a seemingly arbitrary limit. This includes the browser -- if you open more than seven apps after your last Web browsing session, the browser app will refresh, losing tabs you had open.

You may not have more than eight apps on the go very often, but chances are you'll eventually find an app closes that you'd rather have remained as it was when you last had it open.

The complete list of apps on the phone can be found by scrolling to the right, where apps are ordered in a 4x4 grid, much like Android's app list.

The list of apps looks much like Android's.

One serious irritation is that when you tap an app, instead of simply starting it, the phone scrolls back to the multi-tasking page, placing the new app at the top of the list before opening it. This isn't a particularly slick motion, often looking a bit juddery, and when you just want an app to open it feels like a grind having to watch the Z10 detour via the multi-tasking page every time.

That's a minor gripe, but if you buy this phone, over the months these little gripes will start to annoy you every time you use your phone. It would be simple enough for BlackBerry to eliminate the homescreen detour with a software update, but this is just one of the many clues spotted throughout BlackBerry 10 that shows it's not as polished as rival operating systems.

To get to a different app, you swipe up from the bottom of the screen, which brings you back to the multi-tasking page. Some apps that run in landscape mode (games or video apps for instance) require you to swipe from the left of the phone to exit, as from the Z10's point of view this has become the 'bottom' of the screen.

The browser on BlackBerry 10 is good and feels very fast, while zooming in on a Web page is slick and easy (though performance on less high-end BlackBerry phones may vary). I couldn't find the upper limit on the number of tabs you can have open, stopping my exploration when I hit 30 tabs.


BlackBerry 10's on-screen keyboard is ace, with large, well-spaced buttons that help cut down on mistakes. Autocorrect is in full effect, and managed to remedy many of my typos, as well as adding apostrophes where I'd carelessly missed them out.

The keyboard makes a guess at what your next word is going to be, placing complete words over the letter they start with. For instance, if you type 'hello' and press space, you'll see 'again' over the 'a' key, 'from' over the 'f' key and 'mate' over the 'm' key. Swiping upwards on the starting letter enters the complete word in the text box.

The virtual keyboard guesses what you're going to type next.

It's a smart system, though in practical terms I found that in the time it took me to see whether the next word I wanted was lined up and ready for me, I could have just typed it out myself. If you're not so speedy with your text input or struggle with touchscreens, I can see how BlackBerry 10's predictive powers could be more useful.

BlackBerry Hub

Swiping across to the left will bring up the much-vaunted BlackBerry Hub, which amalgamates all your communication feeds (Twitter, Facebook, texts, BBM, email etc) into one app. To get to this section of the operating system while you're in an app, you have to swipe up from the bottom as if you were trying to get back to the multi-tasking screen, and then drag your finger across to the right.

The default Hub view shows you all of those networks squished together in one chronological stream, while swiping another page to the left lets you see your networks listed individually, so you can tease out just your Twitter notifications, or just Facebook, or just texts.

Social networks aren't fully featured in this view -- you can't see your friends' Facebook posts, for example -- only notifications and messages relevant to you. The same goes for Twitter, which shows you mentions and direct messages, but not other peoples' tweets. You can post to social networks via the Hub though, and include photos.

The Hub is fractionally easier than opening different email, text or social apps, but there are some irritations that mean it's less than ideal.

For one thing, it doesn't look particularly nice, rendering your stream of social missives as an unattractive wall of text. Tapping on individual messages shows them in a plain white box on a grey background that leaves much to the imagination in aesthetic terms.

The BlackBerry 10 Hub view is functional, but doesn't look very attractive.

It's in stark contrast to lovely visual touches elsewhere in BlackBerry 10, like the transparent effect on the lock screen as you swipe to unlock, as if dispelling fog with your finger, or the way rows of apps fade in from the side of the screen as you swipe, giving the impression of sorting through a deck of cards.

There's also no way to mark messages as read, which is frustrating as there's every chance you've spied those Facebook notifications or Twitter mentions on your PC. Unless you want to read them again, they'll start to add up, making your Hub look very untidy, and making it harder to see what's actually new.

BlackBerry has made much of the ability to 'peek' into your inbox while using another app by sliding across to the Hub with your finger to quickly check on your messages without having to fire up a whole different app. I'm not convinced this feature is really that useful, though.

One issue is that if you leave the Hub on a certain view -- a recent email you received, for example, then when you sneakily slide across to the Hub, you'll see the screen you left it on. If you want the privilege of checking exactly what your new message says, you'll need to make sure you leave the BlackBerry Hub on its default 'Hub' tab, which shows you all your messages in a row.

More of a problem is that if you do slide across to the Hub, when you swipe back to the right, BlackBerry 10 will have forgotten which app you had open, and returns you to the multi-tasking screen, meaning you haven't really saved much time.


BlackBerry has given its instant messaging service a serious lick of paint. Chat remains as useful as ever, providing a cash-free way of sending messages to your pals, complete with several screens of cheerful emoticons.

If you're near someone who wants to add you to their contacts, you can call up a QR code on screen that your friend waves their phone's camera in front of, and upon registering adds you to their contact list.

Scanning a barcode is an easy way to add a BBM contact, if they're in close proximity.

This feature isn't new to BBM, but when tested I found it worked really well on this new smart phone.

Video calling is also on board -- I found this to be slick, with a good-quality video feed and decent sound. I was calling over a 4G connection (using an EE SIM), so you may find your connection is less impressive if you're calling over 3G.

Video calling is no more flattering on the Z10 than any other smart phone.

Using the video-calling technology is a brilliant new app called Screen Share, which outputs your smart phone's display onto the screen of the person you're chatting with, or vice versa.

There's a drop in quality when sharing your screen, but it's a handy feature.

BlackBerry probably wants you to use this for boring work purposes -- showing a colleague how to change a setting or navigate to a web page, for example -- but I suspect there's more fun to be had here, as you could watch someone else playing a game or streaming a video, straight from your own device. There's a definite drop in resolution though, and one on-screen icon that lets you know you're sharing screens is particularly poorly placed, as it stops you from pressing any on-screen buttons that are behind it.

These niggles aside, BBM is my favourite aspect of BlackBerry 10. Already popular with kids and business-folk alike, I suspect these new features will be well received by existing BlackBerry-folk. If you're using an iPhone or Android smart phone then almost all of these features are available to you via various apps, but in BBM, BlackBerry offers a near-comprehensive instant-messaging package.


Apple's disastrous iOS 6 Maps app made it clear that any operating system worth its salt needs a decent maps application. But BlackBerry 10's offering is so light on features, it's impossible to recommend over rivals.

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