The past week or so hasn't been good for customer service on the Web. As shown by a series of snafus, glitches, and marketing missteps at several Web sites, it's just as easy to lose customers on the Web as it is to attract them in the first place. First, E*Trade suffered technology problems that blocked many investors from making trades. Then, Buy.com mistakenly advertised a computer monitor at well below the actual price, angering some customers who ordered the monitor but who won't get their expected bargain. Finally, Amazon.com backed off a plan to sell some of its content features to publishing companies, calling into question the site's editorial integrity.
E*Trade hit by class-action suit
Coleen Divito files against the online brokerage in Santa Clara County Superior Court seeking damages for last week's series of server crashes.
Buy.com loses big on pricing goof
Amazon backs off promo plan
Amazon.com under siege
Problems hit E*Trade for third day
Quest for market share has fallout