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Short Take: US West promises better service

Stung by repeated accusations of poor service in recent months, US West CEO Sol Trujillo said today his company is stepping up its funding and committment to basic telephone service. Trujillo vowed to reduce the number of late orders, add technicians, and noted that the company is spending close to $4 billion in upgrading its network this year. Trujillo's comments come after formal complaints by AT&T in several states, and strong criticism by state government regulators.

Stung by repeated accusations of poor service in recent months, US West CEO Sol Trujillo said today his company is stepping up its funding and committment to basic telephone service. Trujillo vowed to reduce the number of late orders, add technicians, and noted that the company is spending close to $4 billion in upgrading its network this year. Trujillo's comments come after formal complaints by AT&T in several states, and strong criticism by state government regulators.