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Short Take: Tools check service quality

VitalSigns Software announced two new software tools that allow administrators to manage performance issues related to intranet and Internet access. VitalAnalysis, a new server-based package, lets an administrator check for the quality of service a particular user is experiencing on their network. VitalHelp tracks user problems and correlates them for help desk personnel. VitalAnalysis is available now for $9,995 with 100 agents. VitalHelp will roll out in December.

VitalSigns Software announced two new software tools that allow administrators to manage performance issues related to intranet and Internet access. VitalAnalysis, a new server-based package, lets an administrator check for the quality of service a particular user is experiencing on their network. VitalHelp tracks user problems and correlates them for help desk personnel. VitalAnalysis is available now for $9,995 with 100 agents. VitalHelp will roll out in December.