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Office 2004 (#9): EndNote compatibility; solution for dual-notifications; more

Office 2004 (#9): EndNote compatibility; solution for dual-notifications; more

EndNote 7 compatibility with Office 2004 not planned The developers of the EndNote citation software have posted a message to their Web site indicating compatibility problems with Office 2004, as noted by a number of readers:

"Due to changes introduced by Microsoft in the newly released Office 2004 for Mac OSX, EndNote's Cite While You Write (CWYW) tools are not currently compatible with Word 2004. The tools will not automatically install into Word 2004, and if manually installed they will not function. This is a known incompatibility for which there is no solution. At this time there are no plans to make EndNote 7 or older versions compatible with Word 2004.

UPDATE: EndNote's product page now reads "Due to changes introduced by Microsoft in the newly released Office 2004 for Mac OSX, EndNote's Cite While You Write (CWYW) tools are not currently compatible with Word 2004. The tools will not automatically install into Word 2004, and if manually installed they will not function. This is a known incompatibility.  We plan to release a version of EndNote that is compatible with Office 2004 for Mac OSX."

Possible fix for double-click failure We previously reported a problem where users are unable to double-click files created in Office v.X and older versions to trigger opening with Office 2004.

MacFixIt reader Rob Emslie had a similar problem, and found a solution that worked in his case:

"I had the same problem after installing and then deleting Office 2004 test drive. The solution I found was to go into Fontbook and resolve all the font redundancies created by Office 2004 and then to run Cocktail which re-bound and fixed permissions. After the re-start everything worked fine with Office X (documents). I don't know which of the above things fixed the problem, but they are all good maintenance procedures to practice."

Microsoft 'aware' of registration issues We previously reported that some purchasers of Office 2004 cannot register the software with their given product keys, disallowing use of some online support resources.

We've since received word that Microsoft is aware of the issue, and is working individually with customers to resolve the issue. MacFixIt reader William Schmidt writes: "I had the same registration issue. I called Microsoft because the on-line support via PassPort doesn't work either because it requires the product ID. The support specialist told me they were aware of the problem and that if I still couldn't register it in a week to call back and they would generate a new product ID for me."

Solution for dual-notifications Last week we noted an issue where Office 2004 upgraders receive dual-reminders of calendar events delivered by the "Office Notifications" application.

This problem is caused by the persistence of Office v.X's database daemon, which will continue to provide notification until removed.

The solution is to remove the reference to the older ?Microsoft Database Daemon? from System Preferences -> Accounts -> YourUserName -> Startup Items in Panther, or System Preferences -> Login Items in Jaguar.

Feedback? Late-breakers@macfixit.com.

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