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New iPad Wi-Fi issues looked into by Apple, leaked doc hints

A leaked memo from Apple suggests that the company is looking into Wi-Fi gripes with the new iPad.

A leaked internal memo from Apple suggests that the company is looking into Wi-Fi issues with the new iPad.

The message, sent to 9to5Mac, suggests that Apple employees in the US have been instructed to 'capture' customers' third-generation iPads, "if they exhibit any issue related to Wi-Fi".

One source claims that 'capturing' means sending a unit back to Apple to be examined, which would make sense in the context of the message, shown above. It looks like the Wi-Fi + 4G model is exempt from the capturing process, suggesting that any issues reside solely with the Wi-Fi version of Apple's new tablet.

Wi-Fi-related symptoms are listed as including "Intermittent connectivity", "Slow Wi-Fi speeds" and "Wi-Fi networks not seen".

Complaints regarding the new iPad's Wi-Fi abilities have already been noted, with over 700 commenters speaking out on an Apple support forum. One says, "iPad 2 has twice the Wi-Fi range with the same settings as the iPad 3. The screen's nice but I may return mine if this is the way they all are."

Another comments, "My new iPad drops the signal even in my bedroom, which is literally about 10 feet from the router."

Apple's new iPad was hauled over the coals recently over claims that the tablet gets too warm. But CNET testing has shown that the temperatures the device reaches are nothing to get hot and bothered about.

Meanwhile, an Australian commission has criticised Apple for marketing the new iPad as a 4G device, when it's not possible for it to get 4G speeds down under, or in the UK for that matter. Apple's now doling out refunds to any Australian customers who feel they've been duped.

Is your new iPad's Wi-Fi a bit shaky? Or is it working fine? Let me know how your tablet's faring in the comments or on our Facebook wall.

Image credit: 9to5Mac

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