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Tech Industry

New customers fuel eGain sales surge

eGain Communications said Wednesday that fiscal third-quarter revenue jumped more than 300 percent from the same period last year, because of 40 new corporate customers, including Aliant Telecom, American Airlines and Vodafone Group. But sequential quarterly revenue for the Sunnyvale, Calif.-based e-commerce software maker was down slightly, and the company recorded a quarterly net loss of $14.9 million, or 42 cents per share. eGain software allows companies to transform expensive, telephone-oriented customer service centers into virtual centers through e-mail and the Web. The company, whose stock is down 90 percent from its 52-week high, has been socked by the technology industry's sharp downturn. The stock closed Wednesday at $3.80, up nearly 19 percent from Tuesday.

    eGain Communications said Wednesday that fiscal third-quarter revenue jumped more than 300 percent from the same period last year, because of 40 new corporate customers, including Aliant Telecom, American Airlines and Vodafone Group. But sequential quarterly revenue for the Sunnyvale, Calif.-based e-commerce software maker was down slightly, and the company recorded a quarterly net loss of $14.9 million, or 42 cents per share.

    eGain software allows companies to transform expensive, telephone-oriented customer service centers into virtual centers through e-mail and the Web. The company, whose stock is down 90 percent from its 52-week high, has been socked by the technology industry's sharp downturn. The stock closed Wednesday at $3.80, up nearly 19 percent from Tuesday.