The fix could resolve problems in the company's 802.11b wireless, or, and Ethernet hubs that either dropped connections with local computers or with Internet service providers. Users started problems soon after the network gear appeared in stores around Oct. 1.
The glitches are a bit of a black eye for Microsoft, as they reflect upon the company's expansion into an important new hardware category--home-networking gear. Microsoft10 wired and wireless networking products, including hubs and USB adapters, in mid-September. Rival Linksys has a commanding lead in the category, where analysts note that Microsoft's network gear is priced higher than competing products after mail-in rebates.
For the first nine months of the year, Linksys held a 57.8 percent share of the market for network gear sold at retail, according to NPDTechworld. D-Link followed with 12.3 percent, and NetGear captured the No. 3 spot with 11 percent. Belkin, with 6.9 percent share, took the fourth position. Apple took the last of the top five spots with 3.5 percent. NPDTechworld has not yet tabulated sales for October, which would be the first month to include Microsoft.
"It's good that they've been able to get the update out," said NPDTechworld analyst Stephen Baker. "It's unfortunate they had this problem. But it's not unexpected, because problems have deviled this category before."
Microsoft released an update to the firmware--that is, software coding that can be entered into programmable ROM--late Friday, in limited fashion through a newsgroup posting. The update was not available from the company's Broadband Networking Web site.
"Before we send this update to everyone, we would like those of you who have been having problems to try it and verify that it addresses the issues you have been seeing," wrote Neel Malik, a Microsoft program manager, in a Sunday night posting.
The update can be applied to four products: the MN-100 Wired Base Station, the MN-500 Wireless Base Station, MN-610 Wireless Desktop Kit and MN-620 Wireless Notebook Kit.
Over the weekend, Microsoft's broadband networking newsgroup was abuzz with chatter about the firmware update.
One poster said he had seen "no disconnects since the firmware upgrade." Another newsgroup poster said the update "seemed" to fix his connectivity problems but created another. The "MN-500 seems to reboot at random intervals," he wrote.
Many other posters reported trouble installing the update. One user noted that he had to install the firmware update over a wireless connection even though the installation instructions recommend against this method. If the connection were to drop during the firmware update, the hub could be rendered inoperable.
"I thought it was rather humorous to read the message...since I could not get it to work any other way, including using the update feature in the admin console," he wrote.
CNET News.com also experienced difficulty applying the firmware update to the MN-500. The device rejected the password from three different computers. The update would apply only after the password had been reset to the default "admin," which for a short time exposed the wireless hub and local network to hacking.
Baker said he expects Microsoft will likely get beyond the networking glitch without any permanent damage.
"I don't think there's going to be any long-range effects," he said. "Most of the companies in this category have had glitches the last couple of years. Besides, we're on the brink of this category exploding. People that come along later won't know about these problems."
Microsoft is betting on the delivery of digital content over the Internet and the redistribution of that content overto be the central driver behind the next wave of PC sales. The company released network gear to help facilitate broadband adoption, particularly using wireless.
The company also sees other important reasons for getting into the home networking market. Devices running its Windows Media Center, Windows XP Tablet PC Edition and Windows Media Player 9 Series software, and the forthcoming Mira "smart displays," all benefit from wired or wireless network connections.
Microsoft also hopes the network gear will help the company woo subscribers to, the latest version of its Internet service provider software and service. The Redmond, Wash.-based company, in fact, is offering a on network gear purchased by MSN broadband subscribers.
This month, Microsoft started to advertise its networking gear more aggressively on the Web. New flash ads on MSN.com nearly fill the browser window with a splashy promotion for the network gear.