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TVs

LG figures out a freeze fix

LG is offering a free in-home software upgrade to owners of its TVs hit with digital transmission freezes.

LG 50PB2DR

LG 50PB2DR  -- one of the model's requiring a software upgrade

LG Electronics Australia has announced that owners of LG TVs with integrated digital tuners will require a software upgrade to stop issues with "frozen transmissions".

Reports surfaced over the weekend of pictures seizing up during certain programs while owners tried to watch digital broadcasts on the Nine Network in Sydney and Melbourne.

LG has spent the last two days conducting tests and has determined the problem to be a software issue which can cause the integrated tuners on its digital TVs to intermittently lock-up or freeze under certain signal transmissions.

The company has started notifying customers of the issue and is offering a free, in-home software upgrade to rectify the problem on affected models. It is also working with free-to-air networks to ensure that no further disruptions are experienced by viewers.

The software glitch is appearing in televisions with integrated digital tuners purchased after August 2006 with serial numbers beginning with 608, 609, 610, 611, 612, 701, 702 or 703.

The complete list of affected models includes:

  • LCD TVs: 32LC2D, 37LC2D, 42LC2D, 42LC2DR
  • Plasma TVs: 42PC1DV, 42PC1DG, 42PX4DV, 50PC1D, 50PC3D, 50PB2DR, 60PC1D, 60PY2D
  • Rear Projection TVs: 56DC1D, 62DC1D, 62DC1DA
  • CRT TVs: 32FS4D

Customers with one of the above listed sets can register for the free, in-home software update on www.lghdtv.com.au/softwareupdate or call LG's customer service centre on 1800 643 156.

LG has advised customers experiencing "freeze" problems prior to obtaining the software upgrade to turn their television off, unplug it at the wall power socket and leave it off for approximately 20 minutes to allow the unit to completely power down before turning it on again. Once the television re-boots, normal viewing should be possible.