Entering general availability on Monday, J.D. Edwards Scorex includes features for advance planning and scheduling, order management, warehouse management, transportation management, cost and customer service management, the company said.
Built on top of J.D. Edwards's OneWorld architecture, its core ERP system, Scorex also enables companies to control material management, storage, and order processing.
The customer service management will be available the second half of 1998 and will track incoming service calls to help manage and facilitate service and warranty commitments to customers. It will then instantly dispatch services, parts, or products while drawing up an invoice. Using a common database, the information is shared and accessed throughout the company for marketing, forecasting, and financial reporting.
The customer service enhancement is part of a second phase of J.D. Edwards's supply chain package which also encompasses an electronic storefront, data warehousing, and human resource management. Supply chain optimization will be an integrated strategy through a partnership with Manugistics.
Considered one of the small guys in the ERP market that includes Oracle and PeopleSoft, as well as Baan and SAP, J.D. Edwards hopes the new customer service components and other front end features will help attract customers to its new product.
"Planning is good," said Michael Schmitt, vice president of the company. "But a best laid plan goes nowhere if there isn't strong execution. This product enables execution."