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Printers

HP says sorry (sort of) for crippling third-party ink cartridges

A fix is in the works to reverse a recent OfficeJet security update aimed at blocking counterfeit cartridges.

Printer not working? It might have something to do with an HP update.

Sarah Tew / CNET

If HP really clogged your nozzles with its printer security update that killed your third-party ink, good news -- in the form of another update -- is on the way.

Earlier in the month, HP updated a cartridge authentication procedure for select models of its office inkjet printers. That procedure shut down certain third-party cartridges that don't use original HP security chips, basically flagging them as clones or counterfeits.

In a statement on the company's blog, Chief Operating Officer Jon Flaxman apologized for HP's poor job of communicating about the authentication procedure. "Although only a small number of customers have been affected, one customer who has a poor experience is one too many," he said in the statement.

HP will issue an optional firmware update to remove the dynamic security feature. It's expected to be available within two weeks. You can check for details on its availability on HP's support forum.