The services and consulting giant today snagged a two-year, $100 million contract to help the data-collecting agency handle the huge volume of telephone traffic expected in 2000. Under the contract, the second awarded to EDS by the Census Bureau, the company will build a telephone network to handle inquiries in six languages.
As prime vendor, EDS and its partners will build and operate 30 toll-free call centers nationwide used to collect census information. The centers will employ 6,000 agents.
During a five-month period in 2000, EDS expects to handle at least 11 million calls and make another 4.5 million calls to correct and gather missing information from census forms.
The EDS system will operate in English, Spanish, Chinese, Vietnamese, Tagalog, and Korean.