Twitter's Trust and Safety Council members reportedly feel ignored

Advisers aren't told about the company's policy or product changes in advance, according to a Wired report.

Abrar Al-Heeti
Abrar Al-Heeti Video producer / CNET
Abrar Al-Heeti is a video host and producer for CNET, with an interest in internet trends, entertainment, pop culture and digital accessibility. Before joining the video team, she was a writer for CNET's culture team. She graduated with bachelor's and master's degrees in journalism from the University of Illinois at Urbana-Champaign. Though Illinois is home, she now loves San Francisco -- steep inclines and all.
Expertise Abrar has spent her career at CNET breaking down the latest trends on TikTok, Twitter and Instagram, while also reporting on diversity and inclusion initiatives in Hollywood and Silicon Valley. Credentials Named a Tech Media Trailblazer by the Consumer Technology Association in 2019, a winner of SPJ NorCal's Excellence in Journalism Awards in 2022 and has twice been a finalist in the LA Press Club's National Arts & Entertainment Journalism Awards.
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Twitter's Trust and Safety advisers reportedly want to discuss the future of the council after feeling ignored.

Angela Lang/CNET

Members of Twitter's Trust and Safety Council feel the social media company doesn't value their expertise and input, according to a Friday report by Wired. The members sent a letter to Twitter's leadership on Monday outlining their concerns.

Among their qualms is that they sometimes don't get updates for months, have trouble reaching company contacts in some regions and don't get a heads-up about policy or product changes. The members ask for a call with CEO Jack Dorsey to talk about the future of the council. 

In 2016, Twitter created the Trust and Safety Council, composed of more than 40 external groups and experts that provide advice to ensure users' safety. 

The letter was emailed by Alex Holmes, deputy CEO at the Diana Award, an organization focused on anti-bullying efforts and online safety programs, Holmes confirmed to CNET. Holmes told Wired the letter doesn't represent every council member's views. 

"There have been no advance heads-up of Twitter's policy or product changes to the council, leaving many of us to have no prior warning or let alone knowledge when answering press and media enquiries about our role and involvement in the council," the letter reads. "This is embarrassing."

Nick Pickles, director for public policy strategy at Twitter, said in a statement that the company is committed to working with partners to keep Twitter's users safe. 

"We've been discussing ways we can improve how we work with partners, experts and advocates, including having conversations with our Trust and Safety Council members," Pickles said. "From those conversations, we've heard that one small, centralized group isn't reflective of Twitter's role in the world, so we're working on ways to hear more regularly from a more diverse range of voices."