Computer Associates released a new
version of its Advanced Help Desk software that integrates with the recently
shipped Unicenter TNG enterprise network and systems management software
platform. The help desk tool can capture alerts and events on managed
objects such as applications, servers, and databases, and automatically
generate a trouble ticket that is sent to the appropriate IT personnel. The
company also rolled out CA-Paradigm Service Desk, a help desk software
product that is based on the same underlying technology, but is sold as a
separate product. Both tools are available on Sun Microsystems' Solaris,
IBM's AIX, and HP's UX Unix platforms.