Business applications maker J.D. Edwards
will roll out its new supply chain package next week, in its
continuing effort to do battle with longtime leaders in that market, SAP
Entering general availability on Monday, J.D. Edwards
Scorex includes features for advance planning and scheduling, order
management, warehouse management, transportation management, cost and
customer service management, the company said.
Built on top of J.D. Edwards's OneWorld architecture, its core ERP system,
Scorex also enables companies to control material management, storage, and
The customer service management will be available the second half of 1998
and will track incoming service calls to help manage and facilitate service
and warranty commitments to customers. It will then instantly dispatch
services, parts, or products while drawing up an invoice. Using a common
database, the information is shared and accessed throughout the company for
marketing, forecasting, and financial reporting.
The customer service enhancement is part of a second phase of J.D. Edwards's
supply chain package which also encompasses an electronic storefront, data
warehousing, and human resource management. Supply chain optimization will
be an integrated strategy through a partnership with Manugistics.
Considered one of the small guys in the ERP market that includes Oracle and PeopleSoft, as well as Baan and SAP,
J.D. Edwards hopes the new customer service components and other front end
features will help attract customers to its new product.
"Planning is good," said Michael Schmitt, vice president of the company.
"But a best laid plan goes nowhere if there isn't strong execution. This
product enables execution."