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eBay struggles to please

Amid user protest about its proposed policy change, the Web's leading auction house endeavors to balance company strategy with customer demands.

CNET News staff
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CNET News staff
 
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Amid user protest about its proposed policy change, the Web's leading auction house endeavors to balance company strategy with customer demands.

"It's a very open system that we have. ?It relies very heavily on trust and honesty."

- Kevin Pursglove, eBay company spokesman

 
eBay users find little glimmer in Gold's
Frustrated eBay users defecting to a copycat auction site are only encountering more headaches as pages there load at a snail's pace under the burden of new traffic.

eBay pulls stock auction from Web site
The online auction house says it removed a customer's offer Friday to auction shares in satellite telephone company Iridium, saying it was against company policy to sell stocks on its site.

eBay alters new policy after users protest
Three days after introducing a new selling policy and new fees, the online auction leader retreats from the policy under a storm of user protests.

eBay users miffed by new fees
The leading auctioneer, which has drawn the wrath of users for repeated outages during the last several months, is issuing a new policy on reserve auctions that has the community inflamed.