Delta video chat gives you whole new way to complain

The airline added five stations in Ronald Reagan Washington National Airport were you can video chat with a customer service rep.

Ashlee Clark Thompson
Ashlee Clark Thompson Associate Editor
Ashlee spent time as a newspaper reporter, AmeriCorps VISTA and an employee at a healthcare company before she landed at CNET. She loves to eat, write and watch "Golden Girls" (preferably all three at the same time). The first two hobbies help her out as an appliance reviewer. The last one makes her an asset to trivia teams. Ashlee also created the blog, AshleeEats.com, where she writes about casual dining in Louisville, Kentucky.
Enlarge Image

Travelers can video chat with Delta customer service specialists from five kiosks in Ronald Reagan Washington National Airport.


If you're in need of help at the airport, a video chat with a customer service rep is Delta's latest answer to your problems. 

Delta Airlines has added new video chat kiosks to Ronald Reagan Washington National Airport, the company announced today. There are five screens located at the Delta Sky Assist, which connect passengers to customer service representatives. You can pick up a receiver and start a video chat with a Delta employee if you need to change your flight, leave some feedback or anything in between. Delta says this is a first for a US airline.

The airline says this is part of an ongoing effort to connect with customers across multiple platforms, including social media, email and phone calls. Most airlines have made themselves available to their customers digitally, including JetBlue, Southwest and United.