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Dell signs up LinuxCare

The computer maker cuts a deal with San Francisco-based LinuxCare to provide global support for Dell computers shipping with the Unix-like operating system.

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Stephen Shankland worked at CNET from 1998 to 2024 and wrote about processors, digital photography, AI, quantum computing, computer science, materials science, supercomputers, drones, browsers, 3D printing, USB, and new computing technology in general. He has a soft spot in his heart for standards groups and I/O interfaces. His first big scoop was about radioactive cat poop.
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Dell Computer has signed up San Francisco-based LinuxCare to provide global support for Dell computers shipping with the Unix-like operating system.

LinuxCare will support Linux for selected models of Dell's servers, workstations, and business desktops, the companies said.

And beginning Monday, customers who buy a Dell PowerEdge server with Linux will get a coupon entitling them to one incident's worth of one-day response from LinuxCare. The coupon can be redeemed for Web- or email-based technical support.

In addition, LinuxCare has joined Dell's Direct Effect program, in which LinuxCare will support Dell hardware and be listed on Dell's Web site.

LinuxCare supports several distributions of Linux, although Dell has certified only Red Hat.

While many have criticized Linux for lack of formal support, that situation is changing as new companies spring up to fill the perceived need. Hewlett-Packard, for example, is adding a section on Linux to its Web-based technical support database.

"Our customers are showing an interest in deploying workstations, servers, and business desktops with the Linux operating system," said Carl Everett, senior vice president of Dell's Personal Systems Group, in a statement. "With today's announcement, customers can have a one-stop-shop for Linux support that can guide them through installation, deployment, and maintenance of Linux on Dell workstations, servers, and business desktops."