Apple apologizes for iMac delays

Apple apologizes to customers for delays in shipping its 27-inch iMac but declined to identify the cause of the delays.

Jim Dalrymple Special to CNET News
Jim Dalrymple has followed Apple and the Mac industry for the last 15 years, first as part of MacCentral and then in various positions at Macworld. Jim also writes about the professional audio market, examining the best ways to record music using a Macintosh. He is a member of the CNET Blog Network and is not an employee of CNET. He currently runs The Loop.
Jim Dalrymple

Apple on Sunday apologized to customers amid reports of shipping delays of its recently introduced iMac computer.


"The new iMac has been a huge hit and we are working hard to fulfill orders as quickly as possible," an Apple spokesperson told CNET. "We apologize for any inconvenience or delay this may cause our customers."

Apple declined to comment on what's causing the delay, or if it's the display problems that have been widely reported in the last week. A support thread on Apple's Web site has 81 pages of comments and complaints from users with various iMac display issues.

Computerworld is reporting on a new Web site that has been setup by Web designer Scott Pronych to track the problems of the 27-inch iMac. The Web site tracks problems from flickering displays to hard drive failures and even has a category for those with no issues.

Pronych also has a Flash testing application on the site, allowing users to independently test their displays to see if there is a problem.

Currently, Apple's online store lists shipping times of two weeks for both 27-inch iMac models. The two 21-inch models ship within 24 hours. Online retailer MacMall appears to be out of 27-inch models, with a message to call for shipping dates. The 21-inch model at MacMall ships with next day shipping.

Apple did not say when iMac shipments would return to normal.